This Business is not BBB accredited
Texas Premier Locksmith, Inc.Additional Locations
Phone: (512) 981-5046 3571 Far West Blvd # 64, Austin, TX 78731
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Texas Premier Locksmith, Inc. include:
- Length of time business has been operating
- 1 complaint filed against business that was not resolved
Factors that raised the rating for Texas Premier Locksmith, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
Phone Number: (512) 424-2000
Type of Entity
Business ManagementMr. Yair Frankel, Owner
Locks & Locksmiths Locksmiths Equipment & Supplies
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Complaint Trends - Last 3 Years
Customer Review Trends
|10/14/2013||Problems with Product/Service|
Read Complaint Details
Complaint: on 07/25 locksmith replaced the lock that we were experiencing problems with. He assured me that the work he does in warrantied. I wasn't able to put the key in the lock in order to turn the shaft. After replacing the lock the key worked until 08/282013 when I was on my way out and the key wouldn't go in again. I made several attempts to contact the technician (***** ******) but he never answered my calls or return my calls as I left messages that I was stuck at work and could not leave because the lock he installed again was not working. I had to call another locksmith who charged me $258.00 and I did not leave the office until 9:30 that evening. Up until last Friday 09/20/2013 the lock worked. Now I can put the key in but it won't turn. I had to call Texas Premier again Friday night the the lock wasn't working once again. **** told me that he would have ***** call me back. After working with it for about 30 minutes I was able to turn the key and lock the door. I called Texas Premier back and told **** never mind I was already gone. Yesterday, Monday the 23rd I can't lock the door again. The key won't turn. I called Texas Premier again at 6:15 and he **** told me that ***** would call me right back. at 6:55 p.m. I still hadn't heard from ***** so I had to call them back and ask when he's going to call me???? **** told me that ***** had tried to call me but I didn't answer. A LIE!!!!! He then gave me *****'s cell phone number and told me to call him. This call to ***** was placed at 6:56 and at that time ***** told me that it would another 35 minutes before he could get here. At 8:11 I placed another call to ***** because he still was not here. He didn't answer. I called Texas Premier again. **** told me that he was going to have ***** call me right back. Shortly thereafter I get a text from ***** apologizing for taking so long and suggesting that I call another locksmith. I immediately told him that I was not in a position financially to pay another locksmith to fix his mistake again. He then texted me back that he would be her ASAP. By 9:00 p.m. my husband had gotten so worried about me that he showed up to my office. He worked with the key and was able to lock the door. I texted ***** back that I had already left and asked to come in the morning. HE WAS UPSET that he had driven all the way to my office only to find out that I had already left. I emailed Texas Premier Locksmith this morning and asked if ***** was going to fix the lock or not?? I did not get a reply. I emailed again and reminded them that I feel as though I have been inconvenienced enough and at the very least they could let me know if ***** was coming or not. The reply that I got back is NO, he is on other service calls today.
Desired Settlement: Over $500 has been spent on getting this lock worked on and it still does not work. I just need for the lock to work. I can not possibly afford to spend more money on this as ***** suggests.
When we initially wen there, the technician recommended replacing the concealed vertical rod panic bar system on the door as the best and optimal solution for the issue. The customer didn't want to pay because it was too expensive and chose a less expensive repair route, to just replace the lock, and not the whole system. Customer was told it will not resolve the main issue and decided to go with it to save money.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|5/25/2012||Problems with Product/Service|