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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that ETI Taxi, Limousine, & Charter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington DC 20590
Phone Number: (800) 832-5660
Type of Entity
Business ManagementMr. Michael Khadem, President
Limousine Service Sightseeing Tours Taxicabs Tours - Operators & Promoters Raft Trips & Tours Virtual Tours Shuttle Bus Hotels Hotels - Reservations Motel & Hotel Consultants Wedding Consultants Airport Transportation
Alternate Business NamesAAA Limousine & Sedan Service AAA Limousine Taxi & Charter Enterprise Transportation Inc
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (210) 227-5466(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I requested a cab to my hotel. I explained that reason for the call and where I was going. My phone was not working so I used a house phone. I told them we were ready for pick up and would be waiting. The dispatcher was told my phone was not working. The dispatcher later call up to the hotel and spoke with the clerks at the front desk they would not transfer the call to our room for security purposes. The dispatcher cancelled our cab. We had been waiting for the cab for over a half hour before we found out that the cab was cancelled. I told the ******** ******* that my cell phone was not working and calling our room would do no go as we were outside waiting patiently. My question to them was "what if I was broke down on the highway with a phone that can make one last call, would they cancel the cab then too. would they be responsible if something happened because they did not come after saying they would.???" The ******** ******* had no answers or apologies for me or my husband for waiting for a cab not knowing that they were not coming. I will inform my friends, family and perfect strangers about this practice and advise them to not use them as they are not reliable and will cancel at the drop of a hat. And the day before I call for an price estimate from my hotel to a storage unit on Nacogdoches. I was give a price of between $35 and $40 dollars. The Cab charged $70.00 for one person. Highway robbery.
Desired Settlement: Every cab service in this City services downtown. No one services the rest of the city or have cabs in the residential areas.
We are very sorry to hear about this unfortunate incident and customer complaint. We at AAA strive to maintain the highest level in customer service, professionalism and excellent vehicles. As a response to this complaint, we at AAA confirm with all our clients prior to the pick-up time. The client must be able to respond to us in order to continue with service. In this incident, our dispatcher made the call to the given hotel and asked to speak to the client with the given room number. The employee of the hotel refused to verify the clients existence or to speak to the client directly to pick-up verification. Since no one could verify there was a client at the hotel waiting for a taxi, we had no choice other than to terminate the service, due to lack of confirmation. In the response to the extra charges, we have no knowledge of such an overcharge. If the client has any more information about this particular overcharge, we would like to have access to this information for further investigation. Once again we are very sorry for this incident. If you have any questions, or concerns, please do not hesitate to contact our office. Our contact information is listed below.