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BBB Accredited Business since

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Texas Driver Records
Texas Birth Certificates
Texas Death Certificates

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Web Instructor LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Web Instructor LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Web Instructor LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 27, 2008 Business started: 07/31/2004 in TX Business started locally: 07/31/2004 Business incorporated: 07/31/2004 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Sean Mates, Owner
Contact Information
Principal: Mr. Sean Mates, Owner
Business Category

License Services Legal Forms Internet Services

Alternate Business Names
Texas Document Processing Services

Additional Locations

  • 9300 S Ih 35 Ste A500

    Austin, TX 78748


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  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

9/9/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Basically, I used them to order my driving record. I thought I was going through the government website. Not only was I charged over $32, I found out the actually dps site charges $12 and gets the information online faster. Not happy at all. (In fairness, I did get the record. I just felt they where gouging the consumer. Not sure if they're legit or not.)

Desired Settlement: Refund of at least $20.95. And removal off of any spam/newsletter/et al lists.

Business Response: Hello,

I am sorry you did not see our multiple statements indicating we are a third party. We assist people in getting driver records, birth certificates, etc. through electronic means. The majority of our customers use tablets, ipads, and phones to order their record from us via email. This cannot be done on the state of Texas website, you must have a printer. 

Again, I apologize for the confusion and will happily refund the difference between our cost $32.29 and the $12 the state charges. I will refund your account a total of $20.29 immediately. If you have any further questions please contact me at you convenience.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


***** ******


2/26/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I am unable to contact via phone or email to get a status on my order through their stated means of communication through those media.

Desired Settlement: I want to know the status of my order which I spent approximately a little over $50 on.

Consumer Response:

 This email resolves my complaint for lack of contact via telephone in complaint number #*******.  I simply wanted to be appraised of the status of my order.


Thank you,


******* *****

11/5/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Wanted to order Official Certified 3A DPS Driver Record. Found their website. The price for this service after taxes and electronic delivery charge is $32.29. This website provides link to ********* with large, clear text that says delivery by mail 4-6 weeks for $10. This website does not mention that ********* also offers electronic delivery for free. The link to ********* takes the user to mail-in form, but of course anyone navigating to ********* on their own would find the electronic request form instead of this archaic mail-in form. The advertising focuses only on ********* mailing form which is misleading. Also the cost premium over ********* for the SAME EXACT SERVICE is absurd.

Desired Settlement: I want refund such that ****** recovers its cost which I assume is either $10 or $12 so I expect around $20 refund.

Business Response: Mr. ****** received a refund of $20.29 on 10/*/13.  Please see the attached receipt showing the return.

9/19/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I ordered a birth certificate for my daughter over two weeks ago. It cost me $125.00 to have shipped overnight. I still have not received it. At first they sent me a false tracking number, I was unable to reach anyone on the phone or via email. They finally sent me a proper tracking number but now it is lost. I tried every day for a week to call these people and nobody called me back. They had no problem taking my money right away. Yet they continue not to deliver. If you do need a birth certificate from ***** I suggest you just go there yourself. I now do not trust this company and am afraid they are committing credit card fraud. If any one reads this ------DO NOT USE THIS COMPANY----! They have absolutely no customer service at all. They have not offered me a refund or even just said they are sorry. When people order these documents they are for something important generally. ************** does just not care. If they do not correct this situation soon I will be calling the police. I have already talked to them and this is credit card fraud. So beware!

Desired Settlement: An apology and a complete refund.

Business Response: Dear Sir or Madam,

*** has put a "tracer" on you package because they have lost it.  I have attached a copy of the tracer form from *** with your tracking number.  I can either get you a new copy of the birth certificate or refund your account.  I apologize for the inconvenience.

4/1/2013 Delivery Issues | Complaint Details Unavailable
9/21/2012 Problems with Product/Service
2/16/2012 Delivery Issues
1/2/2012 Delivery Issues