Business ProfileforGeorgetown Outdoor Power

Dear BBB,I bought a 3 Year Protection Plan from ********** for my Cub Cadet ZT1 50 Zero Turn Mower. I filed a repair with the 3 year protection plan on 6/8/22. I've attached the proof of purchase, my 3 year warranty, and email to Georgetown Outdoor Power.Georgetown Power picked up my mower around 6/15/22. I would call EVERY WEEK and ask them when it is ready. They said that it will be coming up soon. Today is 9/5/22 and they still have my mower. It is almost 3 months now.When I finally spoke to the owner 2 weeks ago (over 2 months from the initial pick up date), she informed that my mower repair *** not be covered by my ********** 3 year protection plan. She said she will look into this more since the belt and the pin fell off the tractor. Why does it take 2.5 months to let me know that my tractor that is kept against my will at Georgetown Power will not be covered by ********** Protection plan? This is just terrible business and customer ************************ call several days ago (2 weeks from when I spoke to the owner). I inquire about my mower again. A gentleman tells me, "I am the grandson of the owner and this is how long it takes to get things repaired around here. I suggest you call the ********** warranty to see if you repair is covered."I am not certain why I have to call ********** warranty to see if my repair is covered almost 3 months after I have in goodwill submitted my mower under warranty to Georgetown Outdoor Power. It is not my responsibility to call. Additionally, 3 months is an absurd amount of time to not even get this mower repaired and sent back to me. It is still under the possession of Georgetown Outdoor Power. They will not deliver it back to me. My repair is not covered? Why does it take over 3 months.This is the most unprofessional experience ever. This company should be ashamed of itself and make it right.Please assist in getting my mower back to me and this warranty covered. Now they want me to call ********** Warranty ?Thanks.