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BBB Business Review

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BBB Accredited Business since

Scotts LawnService

Additional Locations

Phone: (210) 841-2700 Fax: (210) 824-9774 View Additional Phone Numbers 5823 Rittiman Plz, San Antonio, TX 78218

Click for BBB Rating on Scotts LawnService

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Scotts LawnService meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Scotts LawnService. BBB of Central Ohio has the full report as that BBB handles all complaints for Scotts LawnService.

Additional Information

BBB file opened: August 16, 2001 Business started: 01/01/1868 Business started locally: 01/01/1868 Business incorporated 02/01/1995 in IN
Type of Entity


Business Management
Ms. Beth Dockins, Director, Customer Service and Audit Mr. James Hagedorn, CEO & President Ms. Amanda Cordell, Customer Relations Specialist Ms. Nicole Nunziato, Specialist, Central Administration
Contact Information
Principal: Ms. Beth Dockins, Director, Customer Service and Audit
Principal: Mr. James Hagedorn, CEO & President
Customer Contact: Ms. Nicole Nunziato, Specialist, Central Administration
Business Category

Lawn Maintenance Tree Service Fertilizers Lawn & Tree Care

Alternate Business Names
E.G. Systems, Inc. Scott's Lawn Service
Industry Tips
Advice on choosing a lawn care company Lawn Care and Lawn Care Services

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.