Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Clinical Pathology Laboratories, Inc. has 98 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Clinical Pathology Laboratories, Inc.

              PO Box 141669 Austin, TX 78714-1669

            • Clinical Pathology Laboratories, Inc.

              9200 Wall St Austin, TX 78754-4534

            • Clinical Pathology Laboratories, Inc.

              1111 W 34th St Ste 100 Austin, TX 78705-1916

            • Clinical Pathology Laboratories, Inc.

              9701 Brodie Ln Ste 103 Austin, TX 78748-6283

            • Clinical Pathology Laboratories, Inc.

              601 E Whitestone Blvd Ste 632 Cedar Park, TX 78613-9047

            Business ProfileforClinical Pathology Laboratories, Inc.

            Medical Lab
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.22/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            36 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company is a medical laboratory.

            Business Details

            This is a multi-location business.

            Find a Location

            Clinical Pathology Laboratories, Inc. has 98 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Clinical Pathology Laboratories, Inc.

                PO Box 141669 Austin, TX 78714-1669

              • Clinical Pathology Laboratories, Inc.

                9200 Wall St Austin, TX 78754-4534

              • Clinical Pathology Laboratories, Inc.

                1111 W 34th St Ste 100 Austin, TX 78705-1916

              • Clinical Pathology Laboratories, Inc.

                9701 Brodie Ln Ste 103 Austin, TX 78748-6283

              • Clinical Pathology Laboratories, Inc.

                601 E Whitestone Blvd Ste 632 Cedar Park, TX 78613-9047

              BBB File Opened:
              9/1/1971
              Years in Business:
              75
              Business Started:
              5/1/1948
              Business Started Locally:
              1/1/1959
              Business Incorporated:
              1/2/1990
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • CPL
              • Clinical Pathology Labs
              Business Management
              • Ms. Pamela Delbridge, Compliance Officer
              • Ms. Monica Sandoval, Manager of Customer Service
              • Ms. Lisa Ford, Customer Care Manager
              • Mark Silberman, Owner/CEO
              Contact Information

              Principal

              • Ms. Lisa Ford, Customer Care Manager
              • Mark Silberman, Owner/CEO

              Customer Contact

              • Ms. Pamela Delbridge, Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (512) 873-5069
                Primary Fax
              • (254) 554-8362
                Other Fax

              Phone Numbers

              Customer Complaints

              36 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/20/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              VM069336 AND VM069345 / $266.20 (Maverick) and $332.75 (*******)I am writing to file a formal complaint against Clinical Pathology Medical Company regarding an outstanding refund issue. My children, ******************* and *************, had items from the doctor's ****** sent for testing to Clinical Pathology with a Date of Service (DOS) of 11/18/2022. The first bills were received in March of 2023, and I promptly paid them on March 17, 2023. However, in August 2023, I discovered that my FSA card was frozen due to the medical bill not being for 2023. Upon contacting Clinical Pathology on August 2, 2023, I was informed that my insurance had not been billed, despite receiving it from the doctor's ******. I was assured a refund would be issued within 4-6 weeks, but to date, I have not received any refund despite numerous emails, calls, and requests for a three-way call with the insurance.I have also reached out to my insurance provider, BCBS, who confirmed that they had paid for the services, and I should have received a full refund of $598.95 in August 2023. Despite requesting a three-way call with BCBS to assist in resolving the matter, I have not received any cooperation. After reviewing similar complaints from other customers, I am left with no choice but to seek your intervention in resolving this matter. I kindly request that Clinical Pathology Medical Company issue the refund within one week to avoid further escalation of this issue.I appreciate your prompt attention to this matter and look forward to a swift resolution.
              Read More

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jose Z

              02/22/2024

              Probably because their staff have poor job conditions including low pay and poor training, they are not motivated. As a patient I felt like I wasn't important or didn't have any human rights of being treated with kindness. It took three attempts to get my blood, no apologies, except for the last person, an African American phlebotomist who was very kind and offered an apology. They need to provide more training on human arms anatomy, specially location of veins, elderly people diminished fatty tissue etc. They also require more training on professional conduct, less talking about personal ************** concentration on those people in front of you that probably are suffering and need better attention and compassion, they need to love their job!!

              Local BBB

              BBB serving the Heart of Texas

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.