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BBB Business Review

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BBB Accredited Business since

Clinical Pathology Laboratories Inc

Additional Locations

Phone: (512) 339-1275 Fax: (512) 873-5069 View Additional Phone Numbers 9200 Wall St, Austin, TX 78754 http://www.cpllabs.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Clinical Pathology Laboratories Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Clinical Pathology Laboratories Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 17
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Clinical Pathology Laboratories Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: September 01, 1971 Business started: 01/02/1990 in TX Business started locally: 01/02/1990 Business incorporated 01/02/1990 in TX
Type of Entity

Corporation

Business Management
Mr. Steve Shumpert, Vice President Ms. Rita Broad, Compliance Officer Peggy Crakes, Compliance Officer Judy Denney, C.I.O. Kristina, Billing Supervisor Ms. Monica Sandoval, Customer Service Manager Mr. David Schultz, President Bennett Sewell Nancy Stratton, Service Manager
Contact Information
Customer Contact: Ms. Monica Sandoval, Customer Service Manager
Principal: Mr. Steve Shumpert, Vice President
Business Category

Laboratories - Medical Laboratories - Testing DNA Testing Paternity Tests & Services Medical Testing Companies Medical Diagnostic Testing Facilities Drug & Alcohol Screening & Testing

Alternate Business Names
Clinical Pathology Labs CPL

Customer Review Rating plus BBB Rating Summary

Clinical Pathology Laboratories Inc has received 4.4 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.