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BBB Accredited Business since

The Three Graces

Phone: (877) 449-0090 Fax: (866) 302-9166 PO Box 2869, Wimberley, TX 78676 http://www.georgianjewelry.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Three Graces meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Three Graces include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Three Graces
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 03, 2011 Business started: 06/01/2002 in TX Business started locally: 06/01/2002 Business incorporated 02/22/2008 in TX
Type of Entity

Corporation

Business Management
Ms. Lisa Stockhammer-Mial, President Ms. Peggy Jonas, Vice President of Finance & Administration
Contact Information
Customer Contact: Ms. Peggy Jonas, Vice President of Finance & Administration
Principal: Ms. Lisa Stockhammer-Mial, President
Business Category

Jewelers - Retail Jewelry Designers Antiques - Dealers Gift Shops

Method(s) of Payment
Credit Cards
Checks
Wire Transfres
Alternate Business Names
The Fourth Grace Corporation

Additional Locations

  • PO Box 2869

    Wimberley, TX 78676

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On 1/16/15, I purchased a ring that was advertised for sale on their website and paid for the item through paypal. After the payment was received, The Three Graces refused to honor the advertised price.

Desired Settlement: As a reputable business, The Three Graces should honor the advertised price and ship the merchandise.

Business Response: The Three Graces website experience an error on the website where an article of jewelry worth $645 was listed at $1 at 4:00 am CT on 1/16/15. A visitor kindly even reported to us via email the error at 4:42 am. At 4:52 the ****** ******** purchased the ring for $1. Nothing on our website is priced at this time lower than $275 of which we have one item, 6 items are listed below $400 and our average item price is $2100 (we have over 500 items listed at this time).  The price of $1 was clearly an error. At 5:35 am we emailed Ms. ********, refunded her $1 (she paid via PayPal online). For her trouble, we offered her 10% of any future purchase which is something we rarely offer. If discounts are offered (which they are not often extended) even to our best clients, it usually averages 5%.

In checking the law, it is clear that when a price is obviously in error as this was, (even a visitor reported the error to us and we can forward to you that email) then any business has the right to correct the gross error.

We acknowledged her frustration and disappointment, apologized, explained the situation, and again offered her a larger discount than usual for the inconvenience. Please let us know if you need anything further. Thank you for your help. 

**** ****************
Owner
The Three Graces