BBB Accredited Business since
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This company is an online retailer offering air purifiers and air filter systems to consumers and businesses.
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A BBB Accredited Business since
BBB has determined that Air Purifiers America Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Air Purifiers America Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Micah Hart, Director of Sales Mr. Warburg Lee, CEO
Internet Services Air Purifying & Cleaning Systems & Equipment
Alternate Business NamesBuyPowermate Web Stores America
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I purchase the A350 from this corporation in June. I worked great for the first 3 to 4 months. I began noticing after this that the air purifier was blowing out dusty air. After inspecting the unit I realized that the inside and fan within the unit (beyond the air filter) were dirty. I contacted the company and was given a shipping label to return the unit back to them for inspection and service. After about 3 weeks I received the same unit back with the excuse that the filter caused a problem, any way got this on 12/**/13 and it was exactly the way that I sent back to **** corporation. They gave me a new filter and that was it! Still dirty and blowing dusty air out on startup. There are dirt marks coming out of where the clean air is suppose to be coming through. Dirt should not be getting past the air filters or this unit is merely a $500.00 fan. I had a lot of faith in this company, now I am stuck with a filthy so called air purifier. So anyone seeing this write up and you have purchased one of their purifiers needs to shine a flashlight into the area behind the filters and run your finger onto the fan blades with the machine unplugged. Thank you.
Desired Settlement: A refund, I had to go out and buy another purifier from ******* due to having severe vertigo from allergies while waiting for the unit to come back three weeks later. I also don't have any faith in this brand of purifier anymore and what would be the sense of getting another with the same problem down the road.
After speaking with my Customer Service department I was informed they are already working with this client. We received the unit back, cleaned it, inspected it, and returned the unit to client for review. The client states the product still did not meet her environmental requirements so we have offered her to return the unit for a full refund. The client is happy and satisfied with the resolution as confirmed by a call from us to her this morning.
Please let me know if this resolves this matter on your end or if you need additional information. And thank you for the call about it being outstanding on your books, and for updating the email records so I will receive further communication from you directly.
Director of Customer Relationships
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.