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This business is not BBB accredited.


Find a Location

Phone: (800) 531-8722 Fax: (800) 531-8877 9800 Fredericksburg Rd, San Antonio, TX 78288 http://www.usaa.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Mutual Funds, Brokerage, discretionary account management, and financial advice services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1359 complaints closed with BBB in last 3 years | 632 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 48
Billing/Collection Issues 249
Delivery Issues 31
Guarantee/Warranty Issues 26
Problems with Product/Service 1005
Total Closed Complaints 1359

Customer Reviews Summary Read customer reviews

134 Customer Reviews on USAA
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 3
Negative Experience 119
Total Customer Reviews 134

Additional Information

BBB file opened: March 01, 1950 Business started: 01/01/1922 Business started locally: 01/01/1922
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Securities & Exchange Commission
801 Cherry St Unit 19, Fort Worth TX 76102
Phone Number: (817) 978-3821

Texas Department of Insurance
333 Guadalupe St, Austin TX 78701
Phone Number: (800) 252-3439

Texas State Securities Board
208 E 10th St FL 5, Austin TX 78701
Phone Number: (512) 305-8300

Type of Entity


Business Management
Mr. Josue 'Joe" Robles Jr., CEO/President
Contact Information
Customer Contact: Mr. Paul Rocha
Business Category

Insurance Companies Investment Advisory Service Mutual Funds Stock & Bond Brokers Real Estate Consultants Auto Services

Alternate Business Names
USAA Casualty Insurance Company USAA Investment Management Company USAA Transfer Agency Company

Customer Review Rating plus BBB Rating Summary

USAA has received 3.81 out of 5 stars based on 134 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.