BBB Business Review
This Business is not BBB accredited
USAAFind a Location
Phone: (800) 531-8722 Fax: (800) 531-8877 9800 Fredericksburg Rd, San Antonio, TX 78288
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers Mutual Funds, Brokerage, discretionary account management, and financial advice services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for USAA include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 912 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||673|
|Total Closed Complaints||912|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Insurance
333 Guadalupe St, Austin TX 78701
Phone Number: (800) 252-3439
Type of Entity
Business ManagementMr. Josue 'Joe" Robles Jr., CEO/President
Insurance Companies Investment Advisory Service Mutual Funds Stock & Bond Brokers Real Estate Consultants Auto Services
Alternate Business NamesUSAA Casualty Insurance Company USAA Investment Management Company USAA Transfer Agency Company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview