BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Hoover's Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hoover's Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||12|
Type of Entity
Business ManagementMs. Pat Colpitts, Leader, Analyst & PR Ms. Kamila Angiuli, Marketing Coordinator Laura Meadows, Leader, Hoover's Customer Service Ms. Patricia Pearland, VP Marketing
Information Bureaus Internet Services Mailing Lists Marketing Consultants Financing Consultants
This business is a subsidiary of Dun & Bradstreet. BBB has a separate report on Dun & Bradstreet available at: http://www.la.bbb.org/business-reviews/Business-Services/Dun-and-Bradstreet-Credibility-Corp-in-Malibu-CA-100098818
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (512) 374-4501 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On 9/16/I3 I signed up for the Hoovers business service after talking with the sales rep ***** *****I paid the $89 monthly fee. On 9/17/13 I started using the program. After just 2 company searches I realized that the service was not at all as they claimed in providing me basic information on a company and contacts. I gave up and called the sales rep the very next day 9/18/13 to let her know and get a refund. She explained that she was not able to help me and gave me the customer service number. Finally got through to them on 9/19/13 and was told I had to send an e-mail. 9/19/13 I sent the e-mail explain the issue and asking for a refund. After 9 days and 5 phone calls of getting the run-a-round, I received an e-mail saying they do not give refunds.I called the rep ***** ***** again on 9/27/13 asking what she could do to help.. cant help you it is on the e-commerce side Apparently she can only sell the product??? She gave me **** ******** direct line. I left a message but have still not hear back.
Desired Settlement: I would like a refund for my $89.00 for a product that does not work for my needs and was told it would. I also requested the refund within less that 24 hours.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|6/26/2013||Problems with Product/Service|
|8/24/2012||Problems with Product/Service|
|7/3/2012||Problems with Product/Service|
|3/21/2011||Problems with Product/Service|
|2/25/2011||Problems with Product/Service|