BBB Business Review

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This business is not BBB accredited.

Apache Power Industrial LLC

Phone: (512) 591-7824 Fax: (512) 591-7825 View Additional Phone Numbers 2013 Lamar Drive, Round Rock, TX 78664 View Additional Web Addresses

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AMP has been importing and distributing commercial grade power equipment since 2006. Whether it’s a standby power system for a large data center, a backup generator powering the family home through an outage, portable generators powering tools at the job site, or the cleaning power of a pressure washer, AMP meets the power needs of consumers and businesses alike.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Apache Power Industrial LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Apache Power Industrial LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 05, 2009 Business started: 10/01/2006 Business started locally: 10/01/2006 Business incorporated 08/17/2007 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Rhianna N Mask, Administrative Assistant Mr. Jonathan D Rounds, General Manager Brad Silverman, Vice President Patricia Bleeker, Complaint Mr. Bin Hu, CEO
Contact Information
Customer Contact: Patricia Bleeker, Complaint
Principal: Ms. Rhianna N Mask, Administrative Assistant
Principal: Mr. Jonathan D Rounds, General Manager
Principal: Brad Silverman, Vice President
Business Category

Industrial Equipment & Supplies Pumps - Supplies & Parts Alternators & Generators - Retail Farm Equipment

Refund and Exchange Policy
All sales are final. Warranty covers one year from the date of purchase. Kohler engines are covered by a 2 year warranty through Kohler for all engine related work.
Alternate Business Names
American Multi Products (AMP) AMP Generators - American Multi - Products Apache Power Industrial Apache Power Industrial Canada LTD.

Customer Review Rating plus BBB Rating Summary

Apache Power Industrial LLC has received 2.56 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.