BBB Business Review

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This business is not BBB accredited.

Just Cleaning Company

Find a Location

Phone: (866) 995-6243 View Additional Phone Numbers 525 Round Rock West Dr. # 165, Round Rock, TX 78681 http://www.justcleaningco.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Just Cleaning Company include:

  • Failure to respond to 7 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Additional Complaint Information

The company has a pattern of disputes where consumers allege cleaning service performed is substandard. Consumers further allege they are billed for services that have not been rendered. BBB has requested company address pattern concerns on multiple occasions but to date company has not responded to BBB's requests. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Just Cleaning Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 29, 2006 Business started: 11/01/2003 in 0 Business started locally: 11/01/2003 Business incorporated 07/10/2008 in TX
Type of Entity

Corporation

Business Management
Mr. Erick A Gomez, Founder/CEO Bianca, General Manager Tony Duncan Mr. Josh Garcia, Operations Manager Joann Lopez, General Manager Ms. Bianca Ybarra, General Manager
Contact Information
Customer Contact: Bianca, General Manager
Principal: Mr. Erick A Gomez, Founder/CEO
Business Category

House Cleaning Maids & Butlers Service Cleaning Services Carpet & Rug Cleaners

Alternate Business Names
Just Cleaning Company, Inc
Industry Tips
Tips for hiring a carpet cleaning company
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.