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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that American Home & Living Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for American Home & Living Solutions include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Barbra Hartbarger, Owner/President
House Cleaning Interior Decorators & Designers Maids & Butlers Service Organizing Services - Household & Business Cleaning Services Home Staging Deodorizing & Disinfecting
Method(s) of PaymentVisa, MasterCard, Discover, American Express
Alternate Business NamesHartbarger Industries, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
903 S Amy Ln
Harker Heights, TX 76548 (254) 953-8259 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: American Home Living Solutions is not a business you want to hire; and I told them I would report them. I was cheated out of two cleaning fees of approximately $119.08. They do not pay their employees enough money to keep a consistent staff. And After several changes I asked that I be notified if there was someone new coming to clean my house but this did not happen. I came home from work one evening to find my house cleaning session totally insufficient. I knew it was a new cleaner because the window sills were full of little tiny bugs, my floors streaked, the bed linens not changed or washed, the furniture not wiped down, nor was any dusting done. I did not get my money back, or have another cleaning performed for free. The owner told me I should have called her right away and they would have come and cleaned it again. But because I did not call it was my fault and nothing could be done about it because I cleaned without notifying them. However, they were not open when I came home and only have an answering machine. Plus, I was having my Bible Study group in my house that night. The changes in staff in my home became very frequent and I was getting tired of this. The final straw came when I WAS notified that there would be another change after only two cleanings and only one cleaning prior to that one with another change. I was not going to be home for the new cleaner so I told the owner this was just not working out. She offered to come with the cleaner, but I refused. I did not want to continue with this pattern. I believe she could not keep her staff because she only paid about a fourth of that she charged her clients. And kept what little staff she had by threatening to fine them $1500 dollars if they quit, but went to work for someone on her client list for 2 years. She also threatened to fine the prior client the same amount. She did have a contract with both, but I if you treat your clients and staff with respect, this might not be necessary. I can even see a year with no contact, but 2 years seems a little excessive when the staff is so underpaid. I was also lied to when she raised her prices because of the price of supplies, as she told me. I wonder if she raised the staff pay because they had to pay for their own supplies they used in cleaning? Finally, when I did stop using the service I was billed the following for service. I called to asked why, and was told to provide proof as they had no records for me because I stopped their service. No records kept? Do they not pay the IRS for services previously rendered? so I sent my proof and was told I did not give a thirty day notice as required by contract. Okay they billed me at the first of the month and did not clean until the last week of the month. I did notify them 30 days before the last cleaning, but of course they were going to charge me for the next month in just a few days! She failed to remind me of this, and that I was gong to be charged for the next cleaning anyway. However, she did remind me I would be fined $1500 if I used anyone to clean for me that had been in my house in the previous two years! Let me tell you when this lady gets her hands on your money, she is not going to let go of it! So she cheated me out of about $238.16 total. I would like my money back.
Desired Settlement: I would like to have the $239.16 I was charged for cleaning services refunded; since the duties were not performed.
Better Business Bureau:
Customer Reviews Summary