BBB Business Review

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This business is not BBB accredited.

Hilton Hotels & Resorts

Additional Locations

Phone: (432) 366-5800 View Additional Phone Numbers 5221 John Ben Shepperd Parkway, Odessa, TX 79762 View Additional Web Addresses

Click for BBB Rating on Hilton Hotels & Resorts

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Hilton Hotels & Resorts. BBB serving Metro Washington DC & Eastern Pennsylvania has the full report as that BBB handles all complaints for Hilton Hotels & Resorts.

Additional Information

BBB file opened: September 01, 1969
Business Management
Meshawn Floyd Sam Patel, President Siegfried Richter, General Manager
Contact Information
Principal: Meshawn Floyd
Principal: Sam Patel, President
Principal: Siegfried Richter, General Manager
Business Category


Alternate Business Names
Doubletree Hotel Doubletree Hotel Austin DoubleTree Hotel by Hilton Embassy Suites Embassy Suites Hotel Embassy Suites Hotel Embassy Suites San Antonio Riverwalk-Downtown Embassy Suites San Marcos - Hotel, Spa and Conference Center Hampton Inn Hampton Inn & Suites Hampton Inn & Suites San Marcos Hampton Inn and Suites Hampton Inn Six Flags Hilton Austin Hilton Garden Inn Hilton Palacio Del Rio Hotel Hilton San Antonio Hill Country Hotel & Spa Hilton Worldwide Home2 Suites by Hilton Homewood Suites by Hilton

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.