BBB Business Review

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This business is not BBB accredited.

Seton Family of Hospitals

Additional Locations

Phone: (512) 324-1000 Fax: (512) 324-3273 View Additional Phone Numbers 1345 Philomena St.  Ste. 200, Austin, TX 78723 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Seton Family of Hospitals include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Seton Family of Hospitals include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 25
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 33

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Seton Family of Hospitals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 01, 1972 Business incorporated 04/05/1900 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of State Health Services
1100 W 49th St, Austin TX 78756
Phone Number: 888-963-7111

Type of Entity


Business Management
Mr. Adrian De La Cruz, Customer Service Manager Dr. Boyd Billing Department Mr. Charles Durant Jr., VP/Chief Operating Officer Mary Faria, Vice President / Chief Operating Officer Mr. Jesus Garza, President and Interim CEO Ms. Edith Getchell, Senior Patient Representative Amanda Hall-Prosise, Revenue cycle supervisor in customer service Ms. Shirley Martin, Financial Management & Marketing Laura Robertson, Senior Patient Representative Teri Rodriguez Rodriguez, Manager Ms. Charlotte Thrasher, VP/COO Carla Wade, Senior Patient Representative
Contact Information
Principal: Mr. Adrian De La Cruz, Customer Service Manager
Customer Contact: Amanda Hall-Prosise, Revenue cycle supervisor in customer service
Business Category

Hospitals Physicians & Surgeons - Medical-M.D. Rehabilitation Services Hospital & Medical Equipment & Supplies Medical Equipment & Supplies

Alternate Business Names
'Specially for Children Academic Physicians at Trinity Academic Sports Medicine Associates Austin Academic Family Medicine Brackenridge Hospital Brackenridge Professional Building Brain and Spine Center at Brackenridge Hospital Cafe' Philomena Childhood Cancer & Blood Disorders Center Children's Medical Center of Central Texas Children's Therapy Gym Clinical Education Center at Brackenridge Daughters of Charity Health Services of Austin Dell Children's Imaging Center Dell Children's Medical Center Dell Children's Medical Center of Central Texas Emergency Medical Group Insure a Kid Loop 360 Circle of Friends Outpatient Pulmonary Rehabilitation Center Seton Bertram Healthcare Center Seton Care-A-Van Seton Cedar Park Healthcare Center Seton Cove Seton Edgar B. Davis Hospital Seton Edgar B. Davis Rural Health Clinic Seton Good Health Club Seton Good Health School Seton Healthcare Associates Seton Healthcare Network Seton Heart Center Seton Highland Lakes Clinic - Marble Falls Seton Highland Lakes Healthcare Center Seton Highland Lakes Home Health Seton Highland Lakes Hospice Seton Highland Lakes Hospital Seton Home Medical Equipment Seton Kozmetsky Community Health Center Seton Lakeway Seton League House Seton Lockhart Family Healthcare Center Seton Lockhart Specialty Clinic Seton Marble Falls Healthcare Center Seton McCarthy Community Health Center Seton Medical Center Seton Medical Center Austin Seton Medical Center Outpatient Rehabilitation Shivers Center Seton Medical Center Williamson Seton Medical Center Williamson Community Care Van Seton Northwest Hospital Seton Northwest Sports Medicine and Hand Therapy Center Seton Pflugerville Seton Premier Staffing Seton Senior Health Center at Lakeline Seton Senior Health Center at Lakeway Seton Shoal Creek Hospital Seton Skilled Nursing Care Program Seton Southwest Healthcare Center Seton Southwest Hospital Seton Specialty Care and Transplant Center Seton Topfer Community Health Center Seton Transplant Center Seton Williamson Medical Center Skippy Express St. Vincent Healthcare Ventures The Clinic at Brackenridge Thyme Out

Customer Review Rating plus BBB Rating Summary

Seton Family of Hospitals has received 3.23 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.