Business ProfileforBaylor Scott & White Health

I recently changed insurance providers, until now my family has been going to *** for health care needs. My daughter started treatment there and had been receiving treatment for several months. My work decided to change insurance providers, this was a circumstance beyond my control. I took my daughter to treatment and was told there was a problem with the insurance. My next step was to contact the insurance provider and inquire. I was told my by insurance provider there was absolutely no issue with them and that the treatment was approved. Called *** back and relayed this information. The treatment requires a special order medication that has to be ordered by the *** pharmacy for each treatment session. Due to the perceived issue with insurance her appointment was canceled for that first week. I have spoke with *** on a weekly basis now for 6 weeks trying to resolve whatever issue they seem to have. I'm always told "...someone will call you back" No one ever calls back. I have contacted the patient relations department 7 times, I have never received a return phone call or response from the web form. It's like the patient relations contact form and phone number are a placebo. So here I sit at work, my daughter's condition deteriorating, at 6 weeks without treatment and *** can't even follow up with me. I want someone from *** at an executive level to contact me, and explain how they are going to make this right.