This business is not BBB accredited.
First Impression Homes
Phone: (512) 442-7653 Fax: (512) 628-3088 PO Box 161811, Austin, TX 78716
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for First Impression Homes include:
- Failure to respond to 2 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for First Impression Homes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bill Harthcock, Owner
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 161811
Austin, TX 78716 (512) 442-7653
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The company first impression homes did not return my security deposit upon my move out of the home. The Contract I have with first impression homes clearly States they are to return my deposit within 30 days of Move out. It is now been 35 days and still no deposit or no resolution. I Am highly concerned I have just uncovered that I am not the first to be scammed by this company. I left the home in perfect condition as witnessed by the homeowner. First impression homes offered no itemization list or reason for keeping my entire security deposit. I Have made every attempt to contact the owner **** ********* who has only Offered more delays and unbelievable stories.
Desired Settlement: I would like my security deposit back that I entitled to.
Problems with Product/Service
Read Complaint Details
Complaint: Upon move-out of home tenders at **** * ***** in *** ******** **, the home tenders took an ***** vacuum and a cut crystal bowl belonging to the owner of the property. The home owner and real estate agent have contacted via e-mail, texts, voicemails **** ********* for the items to be returned to ***** *********. At the only contact with ****, he gave the phone number of the home tenders to the owner. The owner called and the home tenders told her that the items will not be returned until they receive their deposit back from First Home Impressions. ***** and her real estate agent have left numerous texts, voicemails to rectify the situation. She still has not received the items nor returned calls or texts. The home tenders are "holding hostage" the vacuum cleaner and cut crystal bowl until they receive their deposit from First Impressions. This is not the home tenders property nor are they allowed to use it as a bargaining items. **** has not made any effort in returning the items from the home tenders to *****. ***** ********* wants her vacuum and bowl returned.
Desired Settlement: ***** wants her vacuum cleaner and cut crystal bowl returned no later than Dec. 15, 2013. If not returned, then payment of $850 for the ***** vacuum cleaner and $150 for the cut crystal bowl for a total of $1000
Read Complaint Details
Complaint: Mr **** ********* ***** of First Impression Homes agreed with an Attorney working on my behalf during a phone conference , that I a rent tenant was to sign a letter of agreement to move out of this rental property. 15 days before the end of the month . It was drawn up signed and sent via registered mail on **** April 2013 I was given 4 days to leave and have property cleaned . This was done. The reason why I had to move out is because on the *** of April 2013. Mr **** ********* in front of a witness employed by the landlord of the property hung up twice not wishing to deal with a major problem of a serious water leak and an existing black mold problem in the walls of the property it had been poorly covered up and was now exposed. Mr **** ********* was fully aware that I have two small children staying with me at risk to this black mold problem. A plumbing company was contacted by First Impression homes two days later. I was to pay $65 .00 charge under the conditions of my 3 month home management rental agreement. The First Impression Homes contracted plumbing company cancelled 8 times over a four day period creating considerable problems for my move out . I moved out and had the power water and refuge cancelled as it was in my name. Mr **** ********* contacted me the following day saying I had to get them reconnected. The service companies wanted a min of three months contract and to pay for reconnection I was not able to do this. On all occasions from April * th Mr ********* threaten to evict me if I complained or told anyone about the problems with the house including my attorney and the plumber and to keep the information from the landlord. Threatening to put me on a rental /realtor black list for 7 years. And he still is ! I moved out as per agreement made with my attorney and Mr ********* . He didn't show up for arranged walk through of property. He hasn't refunded my $1200.00 rental deposit paid to First Impression Homes on ** March 2013 or the $600.00 for leaving the premises on the ** th April 2013 half way through the month at considerable cost to me. I had only one choice to put everything into storage units. I moved twice in a two week period. Mr ********* is unwilling to resolve this dispute and has behaved like a spoilt brat from the beginning lying to landlords as a business method of working, listing agents, and myself the Home manager renting the property. This is not the first time Mr **** ********* has embarked on with holding deposits or threatening renters. On several occasions I found the listing agent standing in my front lounge as if it was her house, No appointments were made with me during the first two months of living there, and I wast not allowed to talk to realtors otherwise I would forfeit my deposit. Back doors were left open and items were now going missing! Which I informed First Impression Homes Mr **** ********* but nothing was done. Ive contacted Mr **** ********* by phone and e-mail several times in the last week as it has been over a calendar month and he is require to return my deposits. But have been told NOT to contact him via e-mail again" . ....Basically I am being told To GO AWAY (I've got your money and there's nothing you can do about it.!) Attorney Mr ..............can attest too irrational hostility during his conference calls. On the 10th and 11th of April 2013 and the drawing of a contract negotiated by Mr **** *********. As per agreement Ive had no contact with owners of the property never discussed the property with listing agent , any realtors, or previous tenant. I spoke to no one that had an interest in buying or selling the property as per home mangers contract. There was a major problem with a cat smell from previous tenant this became increasingly apparent when the warm weather came the water leak added to this. Mr ********* blamed the listing agent for leaving the back door open and used this as the excuse to lie to the owners of property asking for them to pay for pet clean up.The house was kept up in show room condition owners employee can attest to this. I'm actually sure that making this complaint providing you information is also in breach of contract. I don't believe Mr ********* should be allowed to get away with his business practice
Desired Settlement: First Impression Homes has the responsibility to pay me $1800.00 and make a firm commitment in writing not too black list me with rental /realtor agencies Please also contact Mr **** ********** ******** ** *** mobile ***** ******** email : ***************
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]