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BBB Business Review

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BBB Accredited Business since

Caring Senior Service New Braunfels Plus

Phone: (830) 629-0509 Fax: (830) 629-0832 773 Loop 337, New Braunfels, TX 78130


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Description

TLC Senior Care, Inc, dba Caring Senior Service in New Braunfels is a non-medical in home care company providing a wide range of support services to allow the elderly or those with disabilities to remain safely in their homes for as long as possible.  Services include but are not limited to personal care such as bathing, dressing, toileting, assistance with exercise and walking, meal planning and preparation, errands and shopping, light housekeeping, laundry, companionship and respite for family caregivers.  All services are tailored to the specific needs of the individual, can be changed as need dictates and the rates are all inclusive.  


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Caring Senior Service New Braunfels Plus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Caring Senior Service New Braunfels Plus include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Caring Senior Service New Braunfels Plus
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 15, 2010 Business started: 12/01/2004 in TX Business started locally: 12/01/2004 Business incorporated 12/01/2004 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Aging & Disability
701 W 51st St, Austin TX 78751
www.dads.state.tx.us
Phone Number: (800) 458-9858
mail@dads.state.tx.us

Type of Entity

Corporation

Business Management
Ms. Catherine Trlica, President
Contact Information
Principal: Ms. Catherine Trlica, President
Business Category

Home Health Services In-Home Care Senior Home Care

Method(s) of Payment
Private Pay, Long Term Care Insurance.  Medicare does not pay for the services provided by our type of company.
Alternate Business Names
TLC Senior Care, Inc.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.