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BBB Accredited Business since

Timber Construction LLC

Phone: (210) 849-1451 Fax: (830) 837-5509 191 Cardinal Dr, New Braunfels, TX 78130

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Timber Construction LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Timber Construction LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 23, 2009 Business started: 03/01/1987 Business started locally: 03/01/1987 Business incorporated 12/09/2014 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Gordon Duplechin, Owner
Contact Information
Principal: Gordon Duplechin, Owner
Business Category

Home Builders Home Improvements Kitchen & Bath - Design & Remodeling Building Contractors Contractors - General Floor Laying, Refinishing & Resurfacing

Industry Tips
Before You Build Your Home Tips for hiring a contractor

Additional Locations

  • 191 Cardinal Dr

    New Braunfels, TX 78130 (210) 849-1451


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/23/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: ****** and ***** ***** (the *****s) entered into a contract to add an addition to their home with Timber Construction and ****** ********* (the owner) on 3/23/16. At that time the contractor didn't know the city setback variance requirement and advised he would confirm with the city. Prior to confirming with the city, he presented the *****s with a contract for the work and requested a down payment of $11,850.23 which the *****s paid. On 4/4/16, Mr. ********* submitted an application to the city of New Braunfels asking for an exception to the setback variance to be made. On 4/28/16 Mr. ********* and the *****s appeared before the New Braunfels City Council to obtain their verdict for the setback variance request. The city council did not approve to grant an exception to the setback variance because they could not identify a hardship. After the hearing, Mr. ********* advised he would review the amount to be refunded to the *****s after calculating his cost for expenses and work done up to that point. He also agreed to provide an itemized receipt and refund check on 4/29/16. As of 5/2/16, the *****s have not been able to reach Mr. *********. Messages have been left several times and he has not returned their calls. Mr. ********* indicated the $11,850.23 was placed into an escrow account, therefore he should be able to refund the *****s promptly.

Desired Settlement: The *****s would like for Mr. ********* to refund them for the down payment they made for the addition less his expenses and provide documentation illustrating how he derived at the amount he refunds immediately.

Business Response:

Have looked into matter.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Timber Construction LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)