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BBB Accredited Business since

Aire Serv Heating & Air of Austin

Phone: (512) 258-4810 Fax: (512) 258-5316 View Additional Phone Numbers PO Box 202276, Austin, TX 78720 http://www.aireserv.com/austin


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aire Serv Heating & Air of Austin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aire Serv Heating & Air of Austin include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aire Serv Heating & Air of Austin
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 21, 1998 Business started: 09/01/1987 in TX Business started locally: 09/01/1987
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Sole Proprietorship

Business Management
Ms. Sylvia Crunk
Contact Information
Principal: Ms. Sylvia Crunk
Business Category

Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Duct Cleaning Insulation Contractors Equipment & Supplies Air Conditioning Contractors & Systems

Alternate Business Names
True, Inc.
Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • PO Box 202276

    Austin, TX 78720 (512) 258-4810 (512) 331-5248

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Aire-Serv refused repeatedly to say whether it would send a technician to my homed, despite being under contract with American Home Shield. The only contact with a technician resulted in his saying there was no paperwork. AHS said repeatedly that the paperwork had been sent, then re-sent it. Still, no response from Aire-Serv.

Desired Settlement: Their removal from the BBB. They're uniformly rated negatively on Yelp.

Business Response: We closed our office for the 4th of July weekend.  We were closed from Friday through Sunday and had one technician on call.  The technician was servicing emergency calls.  American Home Shield did not send your call as an emergency.  The answering service was answering calls for us and should have advised you the that office was closed and we would respond to you on Monday during office hours.  If you were in need of emergency service then calling American Home Shield to expedite service would be your next step.  American Home Shield was aware we were closed.  We work through American Home Shield and they dictate what calls are emergency calls.  The technician on call does not have access to our email.  If you had called American Home Shield and requested that your call be expedited, then American Home Shield would have contacted our technician to ask him if he was able to except your call.  If he wasn't able to then they would have transferred it to another company.  You did not do these, hence, our technician on call could not respond to you until he had that paperwork.  Giving us bad reviews before getting all the facts and complaining to the BBB is a great way to ruin small companies.  We have great reviews on other sites and we care tremendously about our customers. However, we care about our employees even more.  We wanted them to have some time off to regroup.  Thank you for understanding.

Consumer Response: Complaint: ********

I am rejecting this response because: I'm being chastised for not getting all the facts. But the business doesn't have all the facts. I repeatedly called American Home Shield. They said you were open, and I requested they contact you several times. Your website says it's a 24-hour service. They said you were open and that a person was on call. They even faxed a request to your office. But it's rather clear that you don't care about customers. Neither American Home Shield nor you EVER said you wouldn't be able to come out until Monday. I repeatedly requested some info on when I would be assistance, I was repeatedly told to await your call (without any date ever given.) Your business deserves to go under, as far as I'm concerned. Your complete unwillingness to have anyone who could explain the situation, including your own answering service, which I contacted repeatedly, says a lot about you.

Regards,

******* ****

10/30/2013 Delivery Issues | Complaint Details Unavailable
1/11/2013 Problems with Product/Service | Complaint Details Unavailable
8/22/2012 Problems with Product/Service