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BBB Business Review

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BBB Accredited Business since

Redline Air Conditioning & Heating

Phone: (210) 319-8931 View Additional Phone Numbers 27886 Smithson Valley Rd, San Antonio, TX 78261



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

  Redline Air Conditioning & Heating offers full service for (residential) customers within Bexar County/Comal County. We carry 30 years of hard earned experience in the field of making your home more efficient.  We take care of the most expensive appliance in your home and help by advising you on better ways of managing the battle of the harsh weather San Antonio has.  Redline’s State license has no restrictions on it, and our experience would allow us to work on anything from sky scrapers to something as small as a refrigerator. However I have chosen to strictly work only on residential, as this allows us to be more focused on your home repair. We provide the following;  Free estimates, no repair, no service charge. Same day service. Typical service charge $89.00 in most cases, the problem can be solved within the first hour. We value our customers, and keep open communication during the process. A one year warranty can be purchased at time of service, and any repair Service can be provided on any make or model equipment. Most importantly, you will get an honest answer to your problem, and an affordable option to pay for it.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Redline Air Conditioning & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Redline Air Conditioning & Heating include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Redline Air Conditioning & Heating
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 13, 2012 Business started: 02/02/2011 in TX Business started locally: 02/02/2011
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Brian Smith, Owner Mrs. Carmen Smith, Owner Mrs. Carol C Smith, Assistant Office Manager
Contact Information
Principal: Mr. Brian Smith, Owner
Customer Contact: Mrs. Carol C Smith, Assistant Office Manager
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems

Products & Services

Redline Air Conditioning & Heating sells the following brand(s): All brands

Redline Air Conditioning & Heating offers the following product(s): American Standard, Champion

Industry Tips
Air conditioning repair tips Tips for hiring a contractor
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.