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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Mr. Frosty Air Conditioning and Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mr. Frosty Air Conditioning and Heating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Larry Boyd, President
Related BusinessesKing Appliance Service
Heating & Air Conditioning Air Conditioning Repair Air Conditioning Contractors & Systems
Alternate Business NamesA.C. King, LLC
Industry TipsAir conditioning repair tips Tips for hiring a contractor
6075 De Zavala Rd Ste 109
San Antonio, TX 78249 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (210) 695-3334(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I was in need of an a/c repair or system overhauled. I contact three other a/c companies and was told that I could get a 3 ton to 4 ton a/c and that would be enough to cool my entire house. Contacted Mr Frosty for estimate of complete a/c overhaul, new a/c to be relocated to the attic, air ducts, grills and return vent. On 4 Jun 2014 informed sales rep that we were having problems with keeping the house cool to include an addition of another room and we wanted a bigger unit so it could cool the entire house. Sales rep came to the house did a check and proceeded to informed us that we needed return vents in all rooms of the house to include the additional room and that with a 5 ton I would have an ice box. I was quoted a price of $12, 249.92 for a 5 ton unit. I paid $6,000 that day for work to start the next day. Two days later I came home from work and saw all the small grills and filters so I asked and informed the installers that I did not want all those grills and vents installed in every room, just where it was needed, main living area and one in the back hallway. On 10 Jun I paid the remaining balance of $6, 249.92 even thought the work was still not completed. I also expressed my concern with the rep about getting a 5 ton since the other companies had informed me that I could use up to a 4 ton. I was afraid that my walls would sweat and get mold in my home. The work was not completed until almost two weeks later as they had gotten the wrong size grills and some conflict between days/hrs According to the sales rep, they didn't installed a true 5 ton unit, only one with 52,000 BTUs and I believe a variable speed because my husband asked about it. I noticed immediately that the house was not getting cool, felt humidity and no a/c to the additional room. In that back room the temperature is still over 85 degrees and will not cool at all. We cannot go into that room due to the heat. I have to keep my a/c at 73 degrees or below in order to get the house cooled and with my old unit which was a 3 1/2 ton I maintained the a/c temp at a cool 76-77 degrees. I've spoken numerous times with the owner, Mr ***** who suggested getting a mini splitter, but for me to pay for it, in the additional room and closing the air ducts going to that additional room to possibly get more air into the house. I told Mr ***** that I was not going to pay for a splitter and that the company should pay for it as because I've not received what I paid for. It's been two months and as of today, 3 Aug, no resolution to the problem. They are saying that I needed additional return vents but why since my home was originally design for one vent and the old unit used to keep the house cool with no additional return vents. Also two weeks after installation, the a/c unit leaked and damaged my ceiling. I called Mr Frosty, they came out and checked the unit, stating a small amount of insulation was trapped in the drain pipe and that's why it leaked. They did get an adjuster come to the house and I was reimbursed for the damaged ceiling immediately. Well on 30 Jul, my a/c leaked again at the same spot. My husband went into the attic and with the shop vac removed about a gallon of water in the drain pan. He notice air coming out of the plenum and the attic was cool. We called Mr Frosty and they sent someone to check it. The installer ran a drain pipe from the drip pan to the outside of the house since this was not done the first time and opened the air handler to see why it was sweating. Seems it was leaking. in two places. They were suppose to come back in three days to check it but haven't heard from Mr. Frosty.
Desired Settlement: After spending this sum of money, I expect an a/c that works and keeps my home at a comfortable temperature to include the additional room as I was told I was getting. Either replace the a/c unit with one that works and keeps the temperature cool, install a mini splitter in the additional room as an alternative at no cost to me as I've already dished out over $12, 249 or reimbursed me my money because my home does not cool properly to include the additional room and for all the trouble that I'm going through. We are stressed out over this issue, dealing with the heat and water leaks and no solution in sight.
Business Response: Originally, the work to be performed was contracted with duct system modifications and redesign made my Mr. Frosty AC, to include system redesign and replacement. The delays on this job were created solely by home owner(s) demanding that work be stopped and changes to duct system and equipment be made. Homeowner(s) took responsibility for end result during project and have sighed off that work was completed to their satisfaction. Mr. Frosty AC will not be refunding any money or making changes to work that has been completed with out additional contract and payment from homeowner(s). All warranties will be honored as agreed.
Read Complaint Details
Complaint: I filed a complaint with the BBB earlier this year against Mr. ******. They agreed to refund me $54.00. However, they have not done so.
Desired Settlement: I believe enough months have passed and they should have issued me a prompt refund. I would like a refund as soon as possile.
From: ***** **** ***************************
Problems with Product/Service
Read Complaint Details
Complaint: Mr. Frosty installed two AC units in APRIL and have had trouble ever since. They tried repeatedly to fix the issue but could not remedy the problem. I had to call in another company who have had to have several visit and have had to rewire a thermostat which was improperly done by MR. Frosty ($570) and also have had to completely redo the return air system to the main AC downstairs because it was done improperly ($3245). I have asked Mr. Frosty to reimburse me for these items but is NOT answering his phone.
Desired Settlement: I want this amount refunded and also want the remainder of my installer warranty transferred to Kendall County Air so that I can still have my factory warranty.
BBB , I will be calling Dr. ****** tomorrow in order to resolve this issue.
Read Complaint Details
Complaint: I called Mr. Frosty for a covered warranty issue - my one year old ac unit stopped cooling. I was misled by the ac tech because he told me that I did not need coolant because I had no leak. Later, he said I had a leak. However, he did not test for leaks or offer to test for leaks. I was then charged for coolant. The AC unit is only one year and one month old. I don't believe a system that new should be leaking. I called *****, owner, the next day and told him about the issue. I told him I was not certain why I was charged for coolant when a test wasn't done and my entire ac system in one year and one month old. (Mr. Frosty installed my entire ac unit, brand new, last year.) He was argumentative and did not want to listen. ***** said that he didn't talk to the ac tech at all, but was only going by what the invoice said - and there was no explanation on the invoice as to why certain services were done or the logic behind those decisions. He kept stating that he didn't know why I was complaining and that I shouldn't be complaining. I explained again about being misled about needing more coolant and told him that I also wanted the internet price fror services/repairs that were done. He said no. I was charged $90 for coolant and $39.99 for service call. The company website says $25 off any repair - they repaired the fuse and another wire. The website also says $29.00 same day service call - free with repair. Link to website http://www.texas-ac.com/ ***** was upset and defensive and argumentative, then he started to say that they didn't charge me a labor charge or the correct amount for coolant. The ac tech had told me that he they would charge $30 for coolant because he was already there on a service call and that if he had to come back, they would charge more. Even if they can't explain why they charged me for coolant, when a test wasn't even done, they should at least honor the internet sales prices. Instead of me paying $129.99, I believe I should have paid $94.00. ***** only offered to do the leak test for over $200 and offered to sell me a labor warranty. I told him that the tech should have offered the leak test to me before putting in 3 whole pounds of coolant - which may end up leaking out again. ***** said if the coolant leaks out again, it's not his problem and I'll have to deal with it when that time comes.
Desired Settlement: Instead of me paying $129.99, I believe I should have paid $94.00. I also want an explanation as to what logic they used to determine that I have a leak, when a test was not done. The AC unit is only one year and one month old. I don't believe a system that new should be leaking. Since they put three pounds of coolant without doing a leak test, I think they should do the honorable thing and do the leak test free of charge. I don't think it's fair that I have to pay for the exact same service again when and if the coolant leaks when this could easily be prevented today. I think ***** was rude and argumentative and shouldn't be talking to customers that way.
Homeowner needed a low voltage fuse replaced on her A/C
Mr.Frosty has one goal in mind when conducting business." Honest, dependable well qualified service @ a reasonable price.
Better Business Bureau: