BBB Accredited Business sinceFind a Location
Phone: (800) 216-4908 Fax: (866) 843-4319 2407 S. Congress Ave Ste E 100, Austin, TX 78704
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A BBB Accredited Business since
BBB has determined that The Healthy Back Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
The Healthy Back Institute has been BBB Accredited since June 14, 2005 with BBB serving Washington, DC and Eastern Pennsylvania. The company relocated to Texas in 2014 where they are locally approved as a BBB Accredited Business.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Healthy Back Institute include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 29 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||29|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementDr. Jesse Cannone, Governing Person Ms. Eva Klein, Customer Service Manager Ms. Colleen Ullrich, Assistant
Health & Wellness Health & Medical - General Consultants - Medical Health & Diet Food Products - Wholesale & Manufacturing Hospital & Medical Equipment & Supplies Medical Equipment & Supplies Compression Clothing/Garments Trusses - Medical & Surgical Health & Fitness Program Consultants
Alternate Business NamesSW Management Group LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview