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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that H-E-B meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for H-E-B include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 55 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 37
Total Closed Complaints 55

Customer Reviews Summary Read customer reviews

1 Customer Review on H-E-B
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: June 01, 1965 Business started: 11/26/1905 Business started locally: 11/26/1905 Business incorporated: 09/26/1984 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of State Health Services
1100 W 49th St, Austin TX 78756
http://www.dshs.state.tx.us/
Phone Number: 888-963-7111

Type of Entity

Corporation

Business Management
Mr. Victor Rodriguez, Customer Relations Manager Bob Alvord, Branch Manager Mr. Charles C. Butt Ms. Carol Chaffee Connie Trevino, Manager Ms. Laura Estes Mr. Rob Hall, Regional Manager Jim Stout, Manager Jose Albarado, Plant Mgr Lawrence Heatley, Manager Ms. Leslie Lockett, Manager PA Rock Luiz Ms. Shelley Parks, Manager-public Affairs Ms. Erlinda Quintanilla, VP of Public Affairs and Communications Kim Rodriguez Mr. Jess Thomas, VP CM
Contact Information
Principal: Mr. Victor Rodriguez, Customer Relations Manager
Business Category

Grocers - Retail Grocery - Bulk Food Stores Services - General Food Manufacturers, Wholesalers, Distributors

Alternate Business Names
Central Market H E B Food-Drugs H E B Foods H E Butt Grocery Co H-E-B Food Store H-E-B Offices HEB HEB Grocery Stores

Customer Review Rating plus BBB Rating Summary

H-E-B has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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