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BBB Business Review

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BBB Accredited Business since

Ayala Custom Stone, LLC

Phone: (210) 314-8966 View Additional Phone Numbers -----, San Antonio, TX 78228

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We specialize in hand & machine carved stone for commercial & residential applications.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ayala Custom Stone, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Ayala Custom Stone, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: April 29, 2013 Business started: 12/02/2011 in TX Business started locally: 12/02/2011 Business incorporated 06/30/2015 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Melissa Ayala, Owner Mr. Levon Ayala, Owner
Contact Information
Principal: Ms. Melissa Ayala, Owner
Business Category

Granite Countertops Countertop - Fabrication Natural Stone Restoration & Cleaning Stone Setting Stone - Natural Marble & Granite Installation, Stonework Fabrication Kitchen Remodeling Tile - Ceramic - Contractors & Dealers

Products & Services

Ayala Custom Stone, LLC offers the following product(s): Countertop brackets, Dishwashing brackets, Granite, Marble, Kitchen & Restroom Sinks, Brackets for bars & dishwashers & sealant., Granite, Marble, Quartz etc.., Sealer for stone care, Sinks all all kinds

Method(s) of Payment
Cash, Check, Visa, Mastercard & Discover
Industry Tips
Tips for hiring a contractor

Customer Review Rating plus BBB Rating Summary

Ayala Custom Stone, LLC has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.