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BBB Business Review

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BBB Accredited Business since

Killeen Overhead Doors

Phone: (254) 690-3667 Fax: (254) 690-3773 1505 Martin Luther King Jr Blvd, Killeen, TX 76543

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Residential and commercial garage door and opener sales, service and repairs. Products include residential garage doors, openers, accessories and parts; commercial and industrial overhead and rolling steel doors, grilles, shutters and operators.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Killeen Overhead Doors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Killeen Overhead Doors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Killeen Overhead Doors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 03, 1993 Business started: 09/01/1990 in TX Business started locally: 09/01/1990 Business incorporated 05/08/1995 in TX
Type of Entity


Business Management
Mr. Dennis Luster, President
Contact Information
Principal: Mr. Dennis Luster, President
Business Category

Garage Doors & Openers Garage Door Repair Door & Gate Operating Devices Doors - Industrial Doors - Rolling

Products & Services

Killeen Overhead Doors sells the following brand(s): Clopay, Cornell-Cookson, DBCI, Southwestern Rolling Steel

Killeen Overhead Doors offers the following product(s): Commercial Door Parts, Commercial Operator Parts, Commercial Operators, Garage Door Openers, Garage Door Parts, Garage Doors, Opener Parts, Overhead Doors, Rolling Grilles, Rolling Shutters, Rollup Doors

Method(s) of Payment
Checks, cash, Mastercard, Visa and Discover
Refund and Exchange Policy
30 days for non-used pick up items that are not special order.
Alternate Business Names
Killeen Overhead Doors, Incorporated

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.