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BBB Business Review

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BBB Accredited Business since

Ashley Furniture Homestore

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Phone: (830) 515-1400 Fax: (830) 515-1435 View Additional Phone Numbers 1431 FM 1101, New Braunfels, TX 78130

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ashley Furniture Homestore meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ashley Furniture Homestore include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 668 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

668 complaints closed with BBB in last 3 years | 246 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 31
Delivery Issues 146
Guarantee/Warranty Issues 59
Problems with Product/Service 412
Total Closed Complaints 668

Customer Reviews Summary Read customer reviews

33 Customer Reviews on Ashley Furniture Homestore
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 33
Total Customer Reviews 33

Additional Information

BBB file opened: August 04, 2004 Business started: 08/08/1994 Business started locally: 08/08/1994 Business incorporated 08/08/1994 in WI
Type of Entity


Business Management
Ms. Cheryl McCoy, Customer Advocate Office of the President Ms. Sherry Dyer, Customer Care Manager Mr. Reggie Jacobs, Chief Operations Officer Jamie Schuetz, Customer Care Manager Mr. Shawn Seals, Chief Revenue Officer Ms. Connie Simmonds, Customer Care Manager
Contact Information
Principal: Ms. Cheryl McCoy, Customer Advocate Office of the President
Customer Contact: Ms. Connie Simmonds, Customer Care Manager
Business Category

Furniture - Retail Lamps & Lamp Shades - Retail Mattresses Television & Radio - Dealers Bedding

Alternate Business Names
Hill Country Furniture Partners Houston Furniture Partners

Customer Review Rating plus BBB Rating Summary

Ashley Furniture Homestore has received 3.68 out of 5 stars based on 33 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.