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BBB Accredited Business since

Phone: (361) 949-1200 Fax: (801) 659-6500 View Additional Phone Numbers 15605 S Padre Island Dr, Corpus Christi, TX 78418

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

73 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 72
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 73

Additional Information

BBB file opened: April 12, 2005 Business started: 10/07/2002 in TX Business started locally: 10/07/2002 Business incorporated 10/24/2002 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ralf Heckenbach, President
Contact Information
Principal: Mr. Ralf Heckenbach, President
Business Category

Funeral Related Services Monuments Cremation Urns

Products & Services offers the following product(s): Caskets, Cemetery Products, Ceramic Pictures, Cremation Art, Cremation Jewelry, Cremation Urns, Flag Cases, Grave Markers, Headstones, Keepsakes, Memorial Rocks, Pet Caskets, Pet Grave Markers, Pet Jewelry, Pet Keepsakes, Pet Marker Pictures, Pet Memorials, Pet Urns, Statues

Method(s) of Payment
This company accepts MasterCard, Visa, Discover, American Express, and PayPal.
Alternate Business Names
Prestige Memorials RCH International, LLC

Customer Review Rating plus BBB Rating Summary has received 4.98 out of 5 stars based on 73 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.