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BBB Business Review

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BBB Accredited Business since

Cook-Walden Funeral Home

Additional Locations

Phone: (512) 454-5611 Fax: (512) 451-3041 View Additional Phone Numbers 6100 N Lamar Blvd, Austin, TX 78752 http://www.cookwaldenfuneralhome.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cook-Walden Funeral Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cook-Walden Funeral Home include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cook-Walden Funeral Home
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 15, 1978 Business started: 01/01/1911 Business started locally: 01/01/1911 Business incorporated 12/30/1999 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Funeral Service Commission
333 Guadalupe St # 2-110, Austin TX 78701
http://www.tfsc.state.tx.us
Phone Number: (888) 667-4881
Fax Number: (512) 479-5064
info@tfsc.state.tx.us

Type of Entity

Corporation

Business Management
Ms. Lorana "Loni" Dodd-Woodall, Vice President and Funeral Home Manager Mr. Kyle McFather, Manager Mr. Timothy Vigee, Sr. Vice President and Funeral Home Manager Mr. Charles Walden, President Emeritas & Founder
Contact Information
Principal: Ms. Lorana "Loni" Dodd-Woodall, Vice President and Funeral Home Manager
Business Category

Funeral Related Services Funeral Homes Cremation Services Funeral Directors

Alternate Business Names
Cook-Walden Capital Parks Cook-Walden Chapel of the Hills Cook-Walden Davis Cook-Walden Forest Oaks SCI Texas Funeral Services, Inc
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.