BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Austin-Peel & Son Funeral Home Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Austin-Peel & Son Funeral Home Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Billy Peel, Owner
Funeral Directors Funeral Related Services Funeral Homes Funeral Directors Equipment & Supplies Monuments Caskets
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: My mother passed away 08/28/2013. On 08/29/2013 my brother, boyfriend, and I went to ***** for funeral assistance, cremation, and the purchase of her grave stone. ***** **** told us that the stone would take approximately 4 to 6 weeks before it was delivered and laid to the ground. We gave ***** the full six weeks before we called to see if the stone had arrived. ***** was not in the office so I left a message. ***** failed to call back. Since 10/11/2013, my boyfriend ***** and I have attempted to call ***** numerous of times, as well as go to his office. On November 8th, we finally got in touch with ***** and he stated that in EXACTLY two weeks would my mother’s stone be delivered. Saturday, 11/23/2013, we drove to the cemetery and there was stone. When trying to reach *****, again we left a message and did not receive a call back. Finally Wednesday, after calling *****'s office numerous of times, ***** returned our call. He stated his "stone guy" had gone MIA. He mentioned that "the stone guy" does not work the Friday after Thanksgiving, but he would reach out to the Monday 12/02/2013. ***** did not call us Monday, nor did he return our calls on Monday. At this point I had no idea what to do, and had to reach out to my brother in Denver, Colorado. In order for my brother to get a response from ***** and his team he threatened to call their office every hour on the hour, until someone returned their call. Finally ***** told one of his associates to contact us and he would return the funds of 686.00 for the stone. The same day my brother received a call from "the stone guy" and he stated he had not gone MIA, it was that ***** had never put in the request for the stone. When going to pick up the check from Peel and Sons for the grave stone purchase, we requested that the staff also give us the copy of how we wanted to stone to originally look (designs, sayings, etc). This was our mother, so what we put was personalized and from the heart. *****'s associate sent us on a wild goose chase to "the stone guy", to get the copy of how we wanted the stone. Unfortunately, well calling the stone place to let them know we were on our way, they refused to give us information, than later told us they did not have anything, because again the request on *****'s end was never submitted. We called back ***** and Sons because we are so upset and hurt that we have to deal with something like this, well trying to grieve. They hung up on us. ***** drove immediately there, where again no service was provided. We have received our money, but now have to start completely over for a new stone and wait another 4 to 6 weeks. This has been a very difficult thing to deal with, during this time and I hope it does NOT happen to anyone else.
Desired Settlement: I want the stone delivered and expedited with no charge.
Business Response: ***** ***** came in Wednesday December 4 before this complaint was filled and was given a refund check for the amount of the monument. ***** also came in to our office on Wednesday December 5th and spoke with Mr. **** about the monument. ***** was told that we would give them the monument at no cost to them. If you have any question please give us a call.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved