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BBB Accredited Business since
AAA Foundation Repair
Phone: (254) 699-1200 Fax: (210) 945-6675 901 E Robertson Ave, Copperas Cove, TX 76522
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A BBB Accredited Business since
BBB has determined that AAA Foundation Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AAA Foundation Repair include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Arthur Alexander, Owner
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Foundation Repair & House Leveling Foundation Contractors
Industry TipsFoundation repair tips Tips for hiring a contractor
901 E Robertson Ave
Copperas Cove, TX 76522 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|1/27/2015||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: My house was leveled by this company in Nov 2008. I called a company rep of this company on 2 Apr 2013 . I asked this company rep to send someone out to look at my driveway. My driveway has some serious cracks running the length and width.of the driveway. These cracks started from an area next to the garage doors where the company broke and dug a hole in the concrete driveway to place a pier. This company rep informed me that this kind of damage is not cover under the warranty as stated in the written contract. I answered him by saying that I had a copy of the contract in front of me and it doesn't state what he was saying. He said he was driving and was about a block away from his office and he would get a copy of the warranty when he returns to his office and give me a call back. He never called back. So once again the company just blew me off.
Desired Settlement: Repair my driveway to the state it was before the company broke the concrete and dug the hole.
We have spoken with Mr. ****** by telephone regarding this issue. He has been fully informed that our warranty only specifically covers accuracy of leveling also known as leveling adjustments as detailed in contractual agreement (see attached documents). As detailed in our agreement, we are not responsible for damages to the rigid materials constructed in and around the home. Our Limited Warranty program specifically covers leveling adjustments only. All of the necessary warranty information is detailed in our agreement. There are no other warranties expressed or implied.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
|1/17/2013||Problems with Product/Service | Complaint Details Unavailable|