BBB Accredited Business since
AAA Foundation Repair
Phone: (254) 699-1200 Fax: (210) 945-6675 901 E Robertson Ave, Copperas Cove, TX 76522
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A BBB Accredited Business since
BBB has determined that AAA Foundation Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AAA Foundation Repair include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Arthur Alexander, Owner
Foundation Repair & House Leveling Foundation Contractors
Industry TipsFoundation repair tips Tips for hiring a contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: My house was leveled by this company in Nov 2008. I called a company rep of this company on 2 Apr 2013 . I asked this company rep to send someone out to look at my driveway. My driveway has some serious cracks running the length and width.of the driveway. These cracks started from an area next to the garage doors where the company broke and dug a hole in the concrete driveway to place a pier. This company rep informed me that this kind of damage is not cover under the warranty as stated in the written contract. I answered him by saying that I had a copy of the contract in front of me and it doesn't state what he was saying. He said he was driving and was about a block away from his office and he would get a copy of the warranty when he returns to his office and give me a call back. He never called back. So once again the company just blew me off.
Desired Settlement: Repair my driveway to the state it was before the company broke the concrete and dug the hole.
We have spoken with Mr. ****** by telephone regarding this issue. He has been fully informed that our warranty only specifically covers accuracy of leveling also known as leveling adjustments as detailed in contractual agreement (see attached documents). As detailed in our agreement, we are not responsible for damages to the rigid materials constructed in and around the home. Our Limited Warranty program specifically covers leveling adjustments only. All of the necessary warranty information is detailed in our agreement. There are no other warranties expressed or implied.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|1/17/2013||Problems with Product/Service | Complaint Details Unavailable|