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BBB Accredited Business since
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This company offers foundation repair, custom concrete work, gutters, and drainage service.
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A BBB Accredited Business since
BBB has determined that Waco Foundation Repair, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Waco Foundation Repair, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David M. Maddox, Director
Foundation Contractors Foundation Repair & House Leveling Concrete Reinforcements Concrete Contractors Concrete Repair/Leveling Concrete - Custom Drainage Contractors
Industry TipsFoundation repair tips Tips for hiring a contractor
706 Sun Valley Blvd
Hewitt, TX 76643 (254) 420-4910 (254) 420-4915 Directions
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Additional Phone Numbers
- (254) 420-4915(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The company did not call the electric company to mark lines. The foreman had his employees to dig right under the braker box, he hit a line. His employee could have been killed. The foreman, ***** told me that it was my responsibility to get an electrician out there and I would be responsible for the bill. He told me that my renter had power back on. That was on Thursday. I went on Friday, and saw there was partial power, it was a big mess for my renter. She has no lights in most of the rooms, no air conditioner, the refrigerator was partially working. ***** leaving the electricity like that could have burned up the refrigerator and air conditioner. I called Oncor. He could not believe how Waco Foundation has handle the electrical lines. He also, stated that the worker could have been killed. ***** came and got into an argument with the Oncor employee about the wires. The Oncor employee tried to explained that he did not handle the situation properly and safely. ***** told me that the workers would be working Saturday and Monday. He pulled the workers at 10:00, and the workers were apologizing for it. He had them leave the house unliveable. I called him and he said he had to pull the worker to finish another job. He said there was nothing wrong with the house. I told him to go by the house. You could not get into one of the bedrooms and there was dust everywhere. ***** likes to argue when concerns are brought to his attention. The carpet is ripped up throughout the house and the foundation is broken up outside and inside. ***** says he is not responsible for putting things back the way they were. All the problems that have happened, ***** is good at making excuses for not doing his job.
Desired Settlement: I want my carpet put back down like it was when they are finished and the concrete to be fixed inside and out. I WANT THE JOB FINISHED WITHOUT ANY MORE LYING TO COVER NOT DOING THE JOB RIGHT IN THE FIRST PLACE
Business Response: Have a meeting set up for Monday the 9th to discuss and go over job with customer at 9am.
Business Response: Did met with customer here at my office and after the conversation we had i am really suprised that the complaint is still on going. I personally went over to the jobsite twice and looked over everything and all looked great to me as usual and not all houses will react to foundation repairs on the same manner and totally has to do with the way the house was originally constructed but never the less Waco Foundation repair does the best with what we have to work with. As far as the safety of the crew this is taken very seriously and the line that was hit was the only one i have seen hit in over 15 years and yes this electrical line should have been in some type of pipe but again was not and that falls on the original construction of the home never the less no one was harmed and the problem was all taken care of shortly after it happened. i went over the job and addressed a few things with customer here at office and seemed at the time we were all on the same page and she paid the final amount owed for the job. All seemed well when she left my office but if it is not Waco Foundation Repair will stand behind anything that needs to be addressed. Thank you for your patience and i apologize for any discomfort i or my company may have caused for this brief period.
Problems with Product/Service
Read Complaint Details
Complaint: I am appalled at the customer service I received: 1 hour late to worksite the first day, lack of communication throughout the whole process, verbal promises made of plumber coming when in fact he didn't arrive until 2 days later, no walk through after the job to validate what was done, STILL have big uneven dips in kitchen, promised x2 to put back the dirt and siding around outside of the house that was removed and was not completed, field technician was flippant and disrespectful, as well as condescending during phone conversations.
Desired Settlement: I would like the field technician or foreman to come to my house and show me what they have done/installed and to replace the dirt around my house the way it was before they started. Do not send me someone that does not speak English that I cant communicate with. I would like them to explain why I still have large dips in my kitchen floor.
In response filed against Waco Foundation Repair Inc we always try are hardest to achieve the upmost quilty and service we can provide and in some cases we do not achieve this and apologize in advance. Our tardiness to the job was due to an unexpected meeting that i held that morning prior to heading out to Ms. ******** home and i am to blame for this. We hav already been out to handle the concern with the dirt that was removed and put back and this was only due to waiting on the plumbler to finish i believe in which we had no control over his schedule and he got there as soon as his scheduled allowed him to and got the problem resolved. The uneven spots in floor will continue to change in the floors over time and this is just the wood structure needing time to relax and if it does not then we will go back and do our best to make it right. ***** ****** (Field Manager) that was on this job was in constant contact with Ms. ****** and showed me many text conversations and everything seemed to be ok. So if there is anything needed in future we will stand all workmanship that we provide. Thank you and please let me know if further assistance is needed.
|9/16/2013||Problems with Product/Service | Complaint Details Unavailable|
|4/24/2013||Problems with Product/Service | Complaint Details Unavailable|
|3/25/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|10/9/2012||Problems with Product/Service|