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BBB Accredited Business since
Phone: (210) 338-5678 Fax: (210) 568-4877 11844 Bandera Rd Ste 477, Helotes, TX 78023
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Slab, Pier and Beam Foundation Repair
Retaining Wall Systems
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A BBB Accredited Business since
BBB has determined that Vantage Foundation Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vantage Foundation Repair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Debbie Mazurczak, Owner
Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Drainage Contractors
Method(s) of PaymentCash, Check, Money Order, MasterCard, Visa, Discover,
Alternate Business NamesVantage Foundation Solutions
Industry TipsFoundation repair tips Tips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
11844 Bandera Rd Ste 477
Helotes, TX 78023 (210) 338-5678 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Vantage Foundation repaired the foundation of the house I purchased last month. In the process there was damage done and not repaired. When I called to inquire about the repairs and identify other issues with the job I was spoken to rudely by an individual named **** (I believe). After telling me that the damages done were not his responsibility or that he didn't have time to fix them he rudely hung up on me. When I called back and inquired about transferring the warranty he said that was not his problem and insulted me.
Desired Settlement: Primarily I would like to have some assistance in transferring the warranty. Ideally I would like to speak with someone other than **** that understands something about being a professional or dealing with customers. Finally, if at all possible I would like to have the damages caused either repaired by the company or in lieu of that as I question their professionalism have the issues repairewd and paid for by them.
September 16, 2014
Business Response: As of September 16, 2014, we received the necessary warranty transfer documents with acceptance of the terms and conditions. We will continue to have open lines of communication with *** ******* until we have resolution.
Better Business Bureau:
Customer Reviews Summary