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BBB Accredited Business since

Cuellar Foundation Incorporated

Phone: (210) 734-6393 Fax: (210) 734-8024 View Additional Phone Numbers 6700 Sawyer Rd, San Antonio, TX 78238 http://www.cuellarfoundation.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cuellar Foundation Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cuellar Foundation Incorporated include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cuellar Foundation Incorporated
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1972 Business started: 01/01/1972 Business started locally: 01/01/1972 Business incorporated 07/22/2003 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of San Antonio Development Services Department
1901 S Alamo St, San Antonio TX 78204
http://www.sanantonio.gov/dsd/plans_permits.asp
Phone Number: (210) 207-1111

Type of Entity

Corporation

Business Management
Mrs. Rosario Cuellar, President Mr. Rodolfo Cuellar, General Manager/Owner
Contact Information
Customer Contact: Mr. Rodolfo Cuellar, General Manager/Owner
Principal: Mrs. Rosario Cuellar, President
Business Category

Foundation Contractors Foundation Repair & House Leveling

Alternate Business Names
Cuellar Foundation Repair Cuellar House Leveling
Industry Tips
Foundation repair tips Tips for hiring a contractor

Additional Locations

  • 6700 Sawyer Rd

    San Antonio, TX 78238 (210) 734-6393

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When trying to call the company regarding warranty issues there is no answer to the messages left and never an answer to the phone calls placed.

Desired Settlement: I would like the company to stand behind their warranty and perform the work needed.

Consumer Response:

 

From: ******** [mailto:**********************]
Sent: Wednesday, May 20, 2015 10:25 AM
To: info
Subject: Cuellar Foundation Incorporated

 

Hi.  I entered a complaint about the above company that I would like to take down.  The company did come to fix the work they needed to fix.  They did contact us eventually.

 

Thanks,

******** ******

Long River Real Estate

************

**********************

10/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company did foundation leveling of my house in 2003. Under the contract he stated that I would have lifetime aligniment of the house. I have been trying to get in touch with them and have had no luck. The phone numbers that I had are not working. I heard that they had changed there name, but have not been able to locate them.

Desired Settlement: I would like for the company to honor its agreement and relevel the house.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Cuellar Foundation Incorporated
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)