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A BBB Accredited Business since
BBB has determined that CJ House Leveling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for CJ House Leveling, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Jesus Cuellar, President
Foundation Contractors Foundation Repair & House Leveling Concrete Contractors
Industry TipsFoundation repair tips Tips for hiring a contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I contracted CJ House Leveling on two occassions; August 5, 1995 in the amount of $1200 and June 13, 1997 in the amount of $6995. The contract has an Unlimited Lifetime Warranty. I have contacted ***** on over 10 occasions beginning last year in order to have him come out to re-level our home. He advised my husband that we would be charged an additional $1200 because the center beam of the home is now cracked. He stated that in the previous contracts, he never touched that beam. I have not gone under my home to confirm his statement. I have left several voice mails and text messages to have him come back to my home. I do not feel that we need to pay an additional $1200 since I have already paid $8195 which was a lot of money 16 years ago. It still is a lot of money for them to not have done the work correctly. I had to have him and **** *** come out several times within 6 months of the second contract to re-level because my front door would not close correctly.
Desired Settlement: I want ***** to re-level my home free of charge and to pay all city fees, engineering fees and disposal associated with it.
i had spoken to Mrs. ********* over the phone a few months ago because, and these are her words" i was calling about getting the work started for the foundation repair" which was in the amount of $1,200.00. She was not complaining to us. She was simply wanting to get the work started. This is truthfully her statement. She emailed me the document that i had left at the property the last time we had gone by to do an adjustment for them. However, this was the first time i had spoken to her. When we did the adjustment a few years ago, honoring the warranty, i had explained to Mr. ********* that the scope of area where we perfomed our work did not encompass the entire house. The house was being undermined by bad drainage, poor guttering system, and termite or wood rot under load bearing beams. In addition, the house had an addition built without our company being notified. This is very important because whenever the original structure has some addition added or is modified in any way, it may affect the future performance of the foundation that is present at the time. During our adjustment at that time, the elevations of that addition, which is attached to the main house, had shifted significantly. Please note that this addition was not built by our company. Also pointed out to Mr. ********* at the time of our adjustment , was that our leveling was limited because of this. For example, you cannot level a structure to a level position if it is attached to a fixed addition that itself is unlevel. I also informed Mr. ********* of the existence of rotten or termite damaged beams under the house, pictures were taken of the rotten beams and shown to Mr. *********(the beams were crushed because of the rot or termite damage). It was further explained that it is not common practice to level a foundation with rotten beams, that it is advisable that he have those beams replaced, so that the foundation will not be undermined. The *********'s have a warranty with our company but it does not include termite treatment or drainage maintenance. This is the responsibility of any homeowner. Back to Mrs. *********, when we last spoke i explained to her that the City of *** ******* now is requiring that a licensed Engineer provide a letter of assumption for any work done concerning foundation repair and that these rules were enacted recently and that her best course of action was to locate an engineer and proceed from there. She agreed reluctantly and i received no further contact form her, although she may have called asking for a referral to an Engineer, i faintly recall.
Finally, CJ House Leveling Inc. has been around for over 20 years and we have an excellent reputation.
so when Mrs. ********* says we did not do the work correctly and she shouldn't have to pay---- it seems she did not explain herself Honestly and clearly. There are a lot of details she forgot to mention. It is very disheartening to see the lengths some people will go to avoid the responsibilities that it takes to own a home. That said, i would have gladly explained these things to Mrs. ********* had she called but she did not. The only time we heard from her was recently through your bbb compalint.
To end, I would like to inform Mrs. ********* that we can and we will do any adjustments necessary to honor our warranty and within the parameters of the warranty. However, the termite and rotten wood issues need to be addressed before we can do any adjustment. All that she has to do is notify us in writing so that we can put her on the schedule once all the rotten damaged wood is replaced.
***** *******, owner
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved