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A BBB Accredited Business since

BBB has determined that C C Foundation Repair Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for C C Foundation Repair Co. Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on C C Foundation Repair Co. Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 01, 1986 Business started: 02/01/1986 Business started locally: 02/01/1986 Business incorporated: 09/12/1988 in TX
Type of Entity

Corporation

Business Management
Mr. Victor Licon, President Ms. Annie Licon, Office Manager
Contact Information
Customer Contact: Ms. Annie Licon, Office Manager
Principal: Mr. Victor Licon, President
Business Category

Foundation Contractors Foundation Inspection Foundation Repair & House Leveling

Industry Tips
Foundation repair tips Tips for hiring a contractor

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Complaint Detail(s)

1/17/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I called CCFR over 6 months ago about the poor condition of the patch work they did in the front of the house and that the foundation seemed to still be moving a lot. ****** came out and said that the movement of the driveway was caused by soil erosion. However, he would have his guys come over and fix the patchwork on Saturday. It took 4 months for them to come out and actually do that. They didn't even do everything they said they were going to do. I called and complained a few times. Finally ****** said he'd be out to the house around lunch time the next day. It's been months since I've heard from him. I've tried calling again, but no one ever returns my calls. In our initial meeting he said that we would have to get a hydrostatic test done to insure that the foundation movement wasn't from a leaky pipe somewhere. He said that he would provide that. It's been over 6 months and NO PLUMBER HAS COME! I recently renovated my garage into an office. There is already cracks on the doorway. The foundation is still moving.

Desired Settlement: I want him to come through with all of his promises. Find out what is going on and FIX IT! There has been several thousands paid to fix the foundation and we still have no level floors, cracked walls, unusable windows and doors that wont close.

Business Response: To Whom It May Concern: 

After receiving a complaint filed to the BBB from **** ******* on January 8, 2014 ****** went and met with the homeowner *** ******, and discussed the situations at hand and the following was done.

1. a hydrostatic plumbing test was performed by Sparkling City Plumbing which passed
2. The brick fractures on the front door were re-mortared.
3. A self-leveling compound was applied between the garage apron and drive way to prevent soil erosion.
4. On January 13, 2014 after receiving a phone call from *** ******* ****** went back to the home and re-mortated some hairline fractures on the back garage area.

The following issues that have been resolved are not part of any work that was paid for in the original contracts.  This was not part of any warranty work.  ******, however, agreeded to take care of the issues as a courtesy to the customer.

At this point all of the issues have been resolved and it was discussed with the homeowner that he is to watch the house for the next few months and call us if he notices any changes.

Sincerely, 

****** *****, CC Foundation Repair Co. Inc.


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

He promptly came out and completed the promises he had made months earlier. There is evidence that the foundation is still moving as hairline cracks are appearing on new wall work. The hydrostatic test was performed to prove that it was foundation movement not a plumbing leak. So we do know that the foundation is the issue. I hope that *** ***** continues to be as responsive if further movement is detected. If he is I would have no problem using him in the future and recommending CC Foundation to neighbors and friends.

Regards,

**** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

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