If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Basin Foundation Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Brent Parks, Managing Member Mr. William Powell, Managing Member
Foundation Contractors Foundation Repair & House Leveling
Method(s) of PaymentThis company accepts cash, check, and credit cards.
Alternate Business NamesPiers Dun Right LLC
Industry TipsFoundation repair tips Tips for hiring a contractor
1508 W Montgomery Ave
Midland, TX 79701 (432) 210-1126 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I was selling my home at **** ***** ***** in Midland, TX. Home inspection recommended that the home be inspected by a foundation expert or structural engineer. ******* from Basin Foundation was sent by request of my home buyer. He stated that repairs needed to be made and would charge a discounted amount of $3,500 for the repairs with a $875 deposit. I paid the deposit and repairs were scheduled. My next door neighbor objected, which caused a problem with the repairs being done as they would have to access her back yard. I contacted a licensed structural engineer to inspect my home due to the neighbor objections. The structural engineer, *** *** with *** *********** in Midland, TX reviewed my home and stated there were no structural issues and that on a scale of 1-10 (one being lowest, ten being highest), my homes structural condition was a 1. At that time I assumed the buyer of my home would cancel the foundation repairs. An employee of Basin Foundation called me the morning the repairs were to be done and I advised what had transpired. I then called ******* with Basin Foundation and advised as well. I checked repeatedly via text to ******* on my deposit refund. I finally received a check in the amount of $250. Basin Foundation kept $600 and stated that I should have canceled the repairs sooner.
Desired Settlement: Although I feel a small amount is due Basin Repair for cancelling the repairs to be done, based on a structural engineer stating they were not warranted, I did not expect them to keep over 70% of the deposit. It is my hope that the company will re-evaluate the refund as I believe this to be excessive and a dishonest business practice on their part.
On May 26th of this year Basin Foundation Repair was requested to look at the house in question by a potential buyer for the property. This was done at the recommendation of the home inspector who noted damage to the exteriors as well as interiors. The evaluation was completed and recommended work to correct issues pointed out by the inspector as per report. When an evaluation is done, it is for corrective measures for damage that has occurred not to speculate if it will continue to cause further damage.
As far as the refund amount for the job being cancelled after the crew had traveled from Lubbock to Midland, we really need to know what the customer perceives as being fair. From our end we have 4 hours of travel, plus an hour of evaluation from the start, then another 5 hours for travel and expense for a 6 man crew to show up and be told that the job was cancelled.
All told basin foundation repair has more then the disputed amount invested in this cancelled job, but if the customer feels more of a refund is necessary, she needs to let us know how much is fair.
Attached is the original documentation I was provided by *******. There is no indication that a fee would be charged if the work was not performed by Basic Foundation Repair. In addition, I was not aware that his "crew" was located in Lubbock and was travelling for the repairs. Prudent business practices would make the homeowner aware of any/all possible charges, etc. and would not surprise homeowners with charges. I do not believe a person should be charged an amount that is not disclosed and is determined solely by the owner/partner based on what he/she feels is reasonable. As a business owner, I do not believe this to be ethical and is poor business practice. Quite frankly, I believe due to lack of disclosure I should not be charged any fee.
We charge deposits to schedule work, plan supply and material orders, and make labor allocations. When we are scheduled to begin a job, we make sure we show up on time with our crew and materials. Unfortunately we weren't made aware that the job was cancelled until the day of the work after we had invested significant time and expense to show up at the scheduled start date. While we do not feel it is warranted given the situation, as an act of good faith we will refund the remaining deposit amount.
Better Business Bureau: