This business is not BBB accredited.

Austin Foundation Repair

Phone: (512) 443-2920 Fax: (512) 782-8132 PO Box 90086, Austin, TX 78709 http://www.foundationrepair.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Austin Foundation Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Austin Foundation Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1983 Business started: 11/01/1979 Business started locally: 11/01/1979 Business incorporated 11/17/1980 in TX
Type of Entity

Corporation

Business Management
Mr. David R. Bullion, President
Contact Information
Principal: Mr. David R. Bullion, President
Business Category

Foundation Contractors Foundation Repair & House Leveling

Alternate Business Names
Texas Grouting, Inc
Industry Tips
Foundation repair tips Tips for hiring a contractor

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 90086

    Austin, TX 78709 (512) 443-2920

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Austin Foundation Repair provided foundation repair services on my home in ************, **. The repair service came with lifetime warranty. The foundation has a problem where the slab at the front has moved by more than 1 inch. The warranty stipulated that any movement beyond 1/4 inch will be repaired. I have tried to contact Austin Foundation Repair on three separate occasions: (1) Friday, March 30, 2015, (2) Tuesday, March 17th 2015, and (3) Wednesday March 18th 2015. Austin Foundation Repair has a website: ********************************. Both the website and the paperwork related to the services list ###-###-#### as their primary contact number. No person ever answers the phone. On all three occasions, I get a voice mail message. I have left three messages asking for a return call. Austin Foundation Repair has not returned any calls.

Desired Settlement: I need Austin Foundation Repair to contact me, inspect the foundation, and repair the foundation as warrantied.

Business Response:

I met with the homeowner this morning regarding his complaint and I think he understands that the problem he is seeing is movement of the sidewalk and not movement of the foundation (The sidewalk is not covered under the limited warranty because we did not work on the sidewalk.)
The homeowner hired another company to pump foam under his sidewalk in order to raise it level with the front entry porch. This work was done during dry weather when the clay soils underlying the sidewalk had shrunk because of drought conditions. Because of the extended rainy period we have had since the sidewalk was lifted by the other contractor, the clay soils have expanded and lifted the sidewalk higher than the front porch. The home owner interpreted the elevation difference between the sidewalk and the entry porch as meaning that the porch had sunk when, in fact, the sidewalk had lifted.

**** *******

Austin Foundation Repair
Contractors and Consultants
35 Years of Excellence
Office ###-###-####