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BBB Accredited Business since
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Foundation Repair--Pier & Beam, Concrete Slab, Mobile Home, Beach House Stilts
Re-leveling to complete replacement, mobile home retro fit, drainage corrections
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A BBB Accredited Business since
BBB has determined that Allen's Foundation, Roofing & Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Allen's Foundation, Roofing & Remodeling include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Melissa Martinez, Owner
Foundation Contractors Foundation Repair & House Leveling Roofing Contractors Modular/Mobile Home - Foundation Services Contractors - General Contractor - Remodel & Repair Drainage Contractors
Products & Services
Allen's Foundation, Roofing & Remodeling offers the following product(s): Block and Pad Pier, Concrete Footings, Concrete Piers , Pressed Pile Pier, Steel piers
Method(s) of PaymentVisa, M/C, Discover, Cash, Check
Alternate Business NamesAllens Foundation & Remodeling Win or Learn, Inc.
Allen's Foundation & Remodeling, has +25 years experience performing Foundation Repair & House Leveling work. We offer Foundation Repair, with our company being licensed & insured. We offer House Leveling-Concrete Slab Foundation Repair, Pier & Beam Foundation Repair, Mobile Home Foundation Repair, Mobile Home Foundation Retro Fit, Beach Home Stilt Replacement Roof Replacement, Siding, Skirting, Drainage Corrections.
This company offers: Mobile home releveling,siding,skirting. Mobile home retro fit for fha/va qualifications
Industry TipsFoundation repair tips Tips for hiring a contractor Tips for hiring a roofing contractor
16303 Canyon Shadow
San Antonio, TX 78232 (210) 545-0020 (361) 852-0020 (361) 573-0020 Directions
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Additional Phone Numbers
- (361) 573-0020(Phone)
- (361) 852-0020(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|10/7/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Company dragging it's feet to complete leveling job on house. First start date was 18 Feb. As of this date 15 April 2014 initial excavating has not been finished. Workers don't show up at all or only 2 workers will show up and work 4-5 hours. Piles of dirt and large holes though out back yard for over 1 1/2 months. Weather has NOT been an issue. Where is has rained in other areas, we have received only 1/2 inch since February. We have called them on countless occasions to ask where they are, and get every excuse from having another job that was delayed, to fixing an old ladies pipes that broke, to car problems. Were told we were a "priority" job 2 weeks ago. and haven't seen any workers the last 2 days (14&15) We are told the workers are running late and will be right out...and no one shows. When the workers are here they leave trash all over area. They defecate into bags which are then thrown into back field and our dog discovers, breaks, and rolls in them. They say they "keep us informed" but phone records show a majority of calls are from us.
Desired Settlement: Complete the job to our satisfaction by 30 April or quit, so we can get someone in here to finish this job.
RE: Addressing BBB Complaint
My initial visit and contract with Mr. & Mrs. **** addressed the need for a Foundation Investigation. The contract is dated 02/17/14 and was signed by them on 02/18/14. After the investigation was preformed, my second visit was to recap what foundation damage was found and to go over the scope of work that their home needed. Mr. and Mrs. **** were told at the onset of my second appointment that they could expect to wait 4-6 weeks for the foundation repairs to begin, due to Allen's current commitments. I also explained that Allen's Foundation was involved with a large apartment foundation repair project and that it had a "Time of the Essence" clause in that contract. Until it was complete, it would be the company's priority to complete—before starting any other jobs.
The investigation revealed that the ****** home had only four to five inches (4"-5") of crawl space under it. This means that soil has to be excavated and removed ("tunneled out") to allow a man to access the necessary areas of repair under the home. As of today, my crew has removed approximately twelve (12) yards of soil-by hand. The tunneling is approximately one hundred feet (100") in length. The men have to work on their bellies, with a short shovel, under the home. Once the soils are loosened, it then has to be placed in a container that also has to fit in the confined work space. Still on their bellies, the container has to be drug to the exterior access panel and removed from under the home.
Due to the limited space under the home, no more that two (2) men can work in the tunnel at any given a time, both because of lack of space and for safety reasons. It is slow, difficult work at best Please keep in mind that all tunneling has to be completed before any foundation repairs can be started.
I believe if you consider the conditions where the work was preformed and the quality of the work, the amount that Allen's Foundation invested in the **** 's project is on target. Hopefully this helps everyone understand why this process is slow.
Better Business Bureau: