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A BBB Accredited Business since
BBB has determined that Alamo Hy-Tech Foundations Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Alamo Hy-Tech Foundations Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Lori Archer, Office Manager Mr. Chad Gregson, Vice President Mr. William J. Gregson, President
Foundation Contractors Foundation Inspection Foundation Repair & House Leveling
Alternate Business NamesAlamo Hytech Foundations
Industry TipsFoundation repair tips Tips for hiring a contractor
3005 S IH 35
New Braunfels, TX 78130 (210) 590-3231 (830) 606-5505 Directions
PO Box 312010
New Braunfels, TX 78131
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Additional Phone Numbers
- (210) 590-3231(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Hi there I am trying to get my information out there they did foundation work to my home and broke a beam under my fireplace which now my fireplace is not safe. it is sinking on the right side, lifting on the left inside the home, and it is pulling away from the home. I tried to let them know that since they were responsible for the lifting of the fireplace and broke it, that they should be held liable to fix this but all I get is that I need to sign a different contract if they lift again stating that they will not be liable if the fireplace falls. I'm very disappointed in this company and would like to get this resolved. If not I will have to take legal action cause this is not safe for us to live in a home with a problem like this. this job was not cheap it ran over 15,000 please help me to get some closure with this company. thanks
Desired Settlement: repair all the damages or refund my money
Read Complaint Details
Complaint: after a year passed , the foundation cracked agian we called them and without even inspecting , they told us on phone a plumbing problem caused a water leak so the lifetime warranty was was voided this is BS !
Desired Settlement: honor the lifetime warranty
Re: complaint ID ********
After reviewing the customer's file, below is the timeline of the repairs and correspondence with the customer:
8/23/2011 — original repairs done (Installed 14 pilings for $4,788.00)
9/13/2011 — Quest plumbing did an after sewer test and system tested OK
9/21/2011 — Went to property for a warranty appointment — customer said there were
doors that would not close & cracks
9/29/2011 — adjusted 5 pilings at no charge under warranty
9/25/2014 — customer had an appointment with **** to look at the foundation for
warranty issues, I, **** *******, met Mr. *** ******** wife and son at the property,
assessed the foundation and told them he thought there may be a leak under the slab to
get a sewer test done. The customer was supposed to get a sewer test done and call us
back. We have not heard from them since.
6/22/2015 — Received BBB Letter about Mr. *** ******** complaint
As you can see, we have honored our warranty. We were waiting on the customer to get the results of the test. As you can also see, some of the customer's information is wrong. I can send reports and invoices if you need backup for the information provided.
Please contact our office if you have any questions or concerns.