This Business is not BBB accredited
Michael Angelo's Gourmet Foods
Phone: (512) 218-3500 200 Michael Angelo Way, Austin, TX 78728
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Michael Angelo's Gourmet Foods include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of State Health Services
1100 W 49th St, Austin TX 78756
Phone Number: 888-963-7111
Type of Entity
Business ManagementMr. Jason Dale, CFO Mr. Michael Renner, Owner
Food Manufacturers, Wholesalers, Distributors
Alternate Business NamesBottom Line Food Processors, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
200 Michael Angelo Way
Austin, TX 78728 (512) 218-3500 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: -----Original Message----- From: ***** ********** (mailto:*****_**********@*******************.edu) Sent: Tuesday, October 29, 2013 11:12 AM To: ***** ****** Cc: *******@**************.com; Info Subject: bizarre insistence only one defective product is replaceable--rest are my fault?! My mailing address is PO Box ** ******* ** ***** Ms. ******, I fail to understand how my complaint qualifies as "dissatisfaction" worthy of a single replacement as I'm repeatedly trying to inform your company of two quality control issues: improperly prepared eggplant and lasagnes that lack much of the cheese they're supposed to have. To confirm: Michael Angelo's policy is that if I'm foolish enough to buy more than one defective product, you're only responsible for replacing the first of them? ***** ****** <*******@michaelangelos.com> writes: >Good Morning, >I am sorry you was unhappy with the service. Michael Angelo's offers a >one time, one item replacement for the dissatisfaction of a product. >If you send me your address I will mail you a coupon to replace one product. > >-------------------------------------------- >***** ****** >Customer Service Representative Michael Angelo's Gourmet Foods, Inc. >*******@michaelangelos.com o ************ * ************ >-------------------------------------------- >J*** *** ****** *****@ www.michaelangelos.com twitter facebook >youtube family table Find us online for offers, videos, recipes, and >company updates! >-------------------------------------------- >-----Original Message----- >From: ***** ********** >(mailto:*****_**********@*******************.edu) >Sent: Tuesday, October 29, 2013 10:12 AM >To: ***** ****** >Cc: *******@**************.com >Subject: intrusive, inappropriate contact Following up on yesterday and this morning's troubling events. I purchased four Michael Angelo's frozen dinners at MNFC: 3 4-cheese lasagnes and one egglplant parm. The eggplant was not edible. None of the flesh, none of the skin. The lasagnes were lacking cheese. One had only small pads of cheese on top. The other two had cheese on top and on the next layer, but none on the layer below that. I phoned the customer service number last night and made explicitly clear in a voicemail I wished to be contacted back by email. This morning AT THE NUMBER I PHONED FROM LAST NIGHT, which I had not offered for callback in the message, the owner of Michael Angelo's phoned, asking for me by my first name (also the first name of the person whose phone it belonged to!). I was immediately suspicious. When I insisted I'd not asked to be phoned, she blithely replied, "Well, we have caller ID!" I again asked for an email reply and hung up. So far none has been forthcoming. I spoke to ***** at MNFC who said she'd consult with Tom there about how the coop will proceeed about these products and vendor. ***** **********</*******@michaelangelos.com>
Desired Settlement: Unspecified
I have now had an opportunity to review this case in detail and here is what I have found out.
We are never pleased when a customer has a less than favorable experience with our products. As such we try and rectify all of those cases in an effort to stand behind the "quality" of our products.
This gentleman reached out to our customer service desk to report issues with every product he purchased from MNFC Grocery. That in itself is extremely strange as we have a very low complaint rate around our products. Our customer service person as part of protocol asked for any information he had in regards to Quality Issues, but this gentleman didn't have anything other than the fact that he did not like the products. It is a company standard for this desk to respond to these types of complaints with our "one product" replacement policy and that what she did. Unfortunately, this consumer does not see that as fair retribution to his unpleasant experience with our products. Also, there was dialogue with the Grocer that went and pulled the product that the complaint was made on and the product was deemed by the grocer as being satisfactory.
However as COO of the company, I never want to see a dissatisfied customer, and I am willing to personally mail this customer 5 VIP Coupons, in an effort to win him back as a consumer and the hope that he will go out and buy our products to enjoy the experience that the Michael Angelo's family intends for all who eat our products.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|3/30/2013||Advertising/Sales Issues | Complaint Details Unavailable|
|6/25/2012||Problems with Product/Service|
|12/1/2011||Problems with Product/Service|