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BBB Accredited Business since
Phone: (210) 348-0102 Fax: (210) 348-0102 435 W Nakoma St Ste 102, San Antonio, TX 78216
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A BBB Accredited Business since
BBB has determined that BTS Floors & Remodeling, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for BTS Floors & Remodeling, Inc include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Frank Vasquez Jr., Owner
Floors - Hardwood Tile - Non-Ceramic - Contractors & Dealers Contractors - Flooring Kitchen & Bath - Design & Remodeling Kitchen Remodeling Contractor - Remodel & Repair Floor Laying, Refinishing & Resurfacing Home Improvements Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Remodeling Services Hardwood Floor Contractors Carpet & Rug Dealers - New Floor Materials - Retail
Alternate Business NamesBexar Tile Service BTS Floors
This company offers flooring and remodeling, providing service for any size project.
Industry TipsTips for hiring a contractor
435 W Nakoma St Ste 102
San Antonio, TX 78216 (210) 348-0102 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: ***** and ***** were contracted by us to level our floor in preparation for laminate to be installed as well as paint and repair the walls in our living room. After several attempts to get the floor to within the standards needed to lay laminate they left and did not come back to finish. In fact they didn't even say they were leaving our house, just gone. We made several attempts to contact both ***** and ***** but they would never answer the phone. We ended up hiring another company who did it right the first time and did not abandon the job even though it cost us even more. The paint was slapped on quickly a before they did the floor leveling. After over a month we were finally able to get a hold of them and they agreed to come back but only to do the areas they left unpainted and not do a second coat like ***** said he would. Again today they abandoned their work leaving all my furniture, they moved, in my dining room. This company is very unprofessional in their practices of customer service and doing a job as agreed. We feel robbed.
After reviewing the floor leveling project, BTS recommended to homeowner not to make the expense because the concrete slab had cracked and to level would be costly. The homeowner was given direction by another flooring company they would not install laminate flooring if not level and they would not attempt to, so homeowner felt they had to move forward with leveling concrete. BTS invested 7 days to work on concrete leveling using mortar & grinding of floor, as homeowner mentions above the many attempts made and days invested resulted in getting floor within standard for laminate install.
Problems with Product/Service
Read Complaint Details
Complaint: This company walked away from the contract without completing the work. According to a licensed home inspector, the texture and painting is uneven. They were supposed to use pressure treated 2x4's for the sub-flooring and they did not. The way they left the partial floor, the kitchen and bathroom will be approximately one inch higher than the rest of the floor. Since they didn't use treated wood nor a moisture barrier, the partial floor that they did place will have to be removed and placed properly. They did not finish all the sheetrock. They did not finish touch-up painting. They damaged a wall which they did not repair. They left debris in the backyard and house. They left the wrong tile. I ordered charcoal gray; they left beige tile. They said they were returning my house keys in the mail. I have not received them. I have asked them for an itemized bill showing paid in full. They have not sent that. They want to send it to the mortgage company directly without allowing me to review the paperwork. In addition, I am the mortgagee, not them, so I will provide the mortgage company the information. Based on the licensed home inspector's estimate, only about $5000 worth of work has been done. BTS Flooring was paid $9034.24. Based on the contract, they only did about $6000 worth of work. BTS is claiming they did $8500 worth of work.
Desired Settlement: Pick up 2x4's and plywood and return for refund. Return beige tile and provide correct charcoal gray tile or provide refund. Remove debris. Provide itemized invoice. Return house keys. Provide refund check of $3000.
BTS FLOORS & REMODELING agrees to refund additional $ 2668.74 which totals $ 3109.35 of refund to homeowner. Homeowner
Business Response: BTS will mail a check to homeowner for the amount of $ 2,668.74. to settle total homeowner is requesting.
Better Business Bureau:
Better Business Bureau: