Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Austin Hardwood Flooring Inc

Phone: (512) 554-1693 1748 W Anderson Ln Ste B, Austin, TX 78757

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We provide carpet, vinyl, laminate, tile and hardwood flooring installation sales, repairs and services. We do repairs in all fields for Austin, TX and surrounding areas. There is also a Network we are part of. For example our company does work for major builders in Austin, Texas. We are the installation providers for designers and are part of the Build Direct online affiliation program. We give advice on what types of flooring to do in homes if you have pets and cats. For in example if you have a concrete foundation, we recommend that you go with engineered wood floors instead of solids. We also provide moisture content checking services and do water extractions if your house floods. We make hardwood flooring our focus and maintain a high standard when it comes to installation of wood floor products. We also do terrazzo and travetine installations with design in mind. We carry name brand wood flooring and tile. Austin Hardwood Flooring Inc also provides cork and bamboo for environmentally smart installations. One of our best features is that any installation done by us will guarantee that all carpet and pad get recycled by a professional company that recycles carpet and pad in Austin, TX.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Austin Hardwood Flooring Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Austin Hardwood Flooring Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: May 08, 2001 Business started: 12/06/1999 in TX Business started locally: 12/06/1999
Type of Entity

Sole Proprietorship

Business Management
Mr. Matt Garcia, Owner
Contact Information
Principal: Mr. Matt Garcia, Owner
Business Category

Floors - Hardwood Tile & Marble Contractors - Flooring Floor Coverings & Installation Carpet Installation Floors - Industrial Floors - Laminate Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Resilient & Vinyl Flooring

Products & Services

Austin Hardwood Flooring Inc sells the following brand(s): Armstrong, Bella Cerra, Bruce, Johnson, Lauzon, Mannington, Mohawk, Rodeo, Shaw

Austin Hardwood Flooring Inc offers the following product(s): Bamboo, Carpet, Cork, Hardwood flooring engineered, Hardwood flooring solid, Laminate, Tile, Travertine, Vinyl Plank

Method(s) of Payment
Credit Cards, Checks, Cash
Industry Tips
Tips for hiring a contractor

Customer Review Rating plus BBB Rating Summary

Austin Hardwood Flooring Inc has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.