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BBB Accredited Business since

Gonzalez Hardwood Floors

Phone: (361) 945-2877 1230 Ray Dr, Corpus Christi, TX 78411 http://gonzalezhardwoodfl.wix.com/gonzalezhdwdfloors


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers Floor Laying, Refinishing & Resurfacing Floor Materials - Retail Floor Waxing, Polishing & Cleaning Tile - Ceramic - Contractors & Dealers - Tile - Non-Ceramic. We also offer other services needed to complete renovations or remodeling in your home.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gonzalez Hardwood Floors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gonzalez Hardwood Floors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gonzalez Hardwood Floors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 29, 2008 Business started: 06/02/2004 in TX Business started locally: 06/02/2004
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Gonzalez, Owner
Contact Information
Principal: Mr. Robert Gonzalez, Owner
Business Category

Floor Laying, Refinishing & Resurfacing Tile - Ceramic - Contractors & Dealers Floor Materials - Retail Tile - Non-Ceramic - Contractors & Dealers Floor Waxing, Polishing & Cleaning

Products & Services

Gonzalez Hardwood Floors sells the following brand(s): Knoa's Flooring

Gonzalez Hardwood Floors offers the following product(s): Laminate and Engineered Flooring

Method(s) of Payment
Cash, Local Checks, Cashier's Checks
Industry Tips
Tips for hiring a contractor
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.