BBB Business Review

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This business is not BBB accredited.

Airborne Flag & Flagpole LLC

Additional Locations

Phone: (210) 520-3524 Fax: (210) 680-5544 View Additional Phone Numbers 4726 Del Mar Trl, San Antonio, TX 78251 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Airborne specializes in providing flags, flagpoles, installation and repairs for commercial, residential and new construction. We can also, relocate, remove, transport and can store flagpoles.  Airborne is an authorized dealer of Annin Flagmakers, as well as many other reputable manufacturers. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Airborne Flag & Flagpole LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Airborne Flag & Flagpole LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 2008 Business started: 01/01/1988 in TX Business started locally: 01/01/1988 Business incorporated 01/31/2006 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Rocky White, Member Ms. Lisa White, National Sales Director
Contact Information
Customer Contact: Ms. Lisa White, National Sales Director
Principal: Mr. Rocky White, Member
Business Category

Flag Poles Flags & Banners Poles Crane Service Drilling & Boring Contractors

Products & Services

Airborne Flag & Flagpole LLC sells the following brand(s): Annin Flagmakers, Britten, Concord Industries

Airborne Flag & Flagpole LLC offers the following product(s): Banners, Custom Flags, Flagpoles, Flags

Method(s) of Payment
Cash, Check, Debit, MasterCard, Visa, Discover
Refund and Exchange Policy
Merchandise may be returned within 30 days of purchase, providing the merchandise has not been used and is in its original packaging.  Return shipment is at the purchaser’s expense.  You must contact the company at 800-258-3524 and ask for a RA# (return authorization number).  You must write the number on the shipping carton and on the original packing slip which should be included inside the carton for proper identification of the return.  Credit will be applied to your credit card once the return has been received and inspected.  Should you return a product without packaging, a 15% restocking charge may be applied.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.