BBB Business Review

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This business is not BBB accredited.

ServiceMaster Recovery Management

Phone: (866) 822-3044 View Additional Phone Numbers 8714 Business Ct, Converse, TX 78109 View Additional Email Addresses http://www.smtrs.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ServiceMaster Recovery Management include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ServiceMaster Recovery Management
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 04, 1987 Business started: 06/04/1987 in TX Business started locally: 06/04/1987 Business incorporated 03/09/2007 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Linda Hollibaugh, CFO Mr. Brad Hollibaugh, President
Contact Information
Principal: Ms. Linda Hollibaugh, CFO
Business Category

Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Fire & Smoke & Water Clean Up Junk Removal Crime Scene/Trauma Clean Up

Products & Services

ServiceMaster Recovery Management sells the following brand(s): ServiceMaster Clean, ServiceMaster Recovery Management (SRM), ServiceMaster Restore

Method(s) of Payment
Credit cards, insurance proceeds, checks
Refund and Exchange Policy
We guarantee our work.  If you're not happy, please contact us at the main office, your technician, or Dave Holland (the Business Development Manager) and we will make it right.
Alternate Business Names
H & I Holdings LLC ServiceMaster Total Restoration Services
Additional Information

On March 07, 2016, BBB was notified that there has been a change in ownership for ServiceMaster Recovery Management. BBB requested documentation to confirm details regarding the ownership change. As of April 18, 2016, BBB Has not received any response or information to update our records. As a result, information in our files may not be current.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.