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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firetrol Protection Systems Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Firetrol Protection Systems Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 24, 2014 Business started: 02/02/1984 in UT Business started locally: 01/01/2007 Business incorporated 02/02/1984 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
Phone Number: (512) 424-2000

Texas Department of Insurance - State Fire Marshal's Office
PO Box 149221, Austin TX 78714
Phone Number: (512) 305-7900

Type of Entity


Business Management
Mr. John White, President Mr. Matt Jordan, Branch Manager Mr. Mark Keilman, District General Manager Mr. Michael Munos, District General Manager
Contact Information
Customer Contact: Mr. Matt Jordan, Branch Manager
Principal: Mr. John White, President
Business Category

Fire & Smoke Alarm Systems Gas Detectors Carbon Monoxide Detecting Inspection Devices - Industrial Lighting Equipment - Emergency Range Hoods & Canopies Signs - Exit Signs Sprinklers - Automatic - Fire Smoke Detectors & Alarms Safety & Rescue Equipment Sales & Services Burglar Alarm Systems - Dealers, Monitoring & Service Fire Protection Consultants Fire Protection Contractor Fire Mitigation Security Control Equipment & System Monitors Access Control Systems Card Access Control Systems Fire Exit Devices Fire Doors & Shutters Fire Extinguishers Fire Extinguishing Fluid Fire Hose Fire Hydrants Fire Protection Equipment & Supplies Fireproofing Materials Lighting Systems & Equipment Medical Alarms Safety Consultants Safety Equipment & Clothing


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.