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BBB Accredited Business since

ADT Security Services

Additional Locations

Phone: (512) 832-2948 Fax: (512) 832-2980 View Additional Phone Numbers 1817 W Braker Ln Ste 400 Bldg F, Austin, TX 78758 http://www.adt.com


View BBB Rating for ADT Security Services's headquarters.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that ADT Security Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for ADT Security Services. BBB of Southeast Florida & the Caribbean has the full report as that BBB handles all complaints for ADT Security Services.


Additional Information

BBB file opened: March 01, 1980 Business started: 02/02/2004 Business started locally: 02/02/2004
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
www.txdps.state.tx.us
Phone Number: (512) 424-2000

Texas Department of Insurance - State Fire Marshal's Office
PO Box 149221, Austin TX 78714
www.tdi.state.tx.us
Phone Number: (512) 305-7900

Type of Entity

Corporation

Business Management
Sonja Cole, Operations Support Manage Mr. Paul Ebersole, OPSM
Contact Information
Principal: Sonja Cole, Operations Support Manage
Principal: Mr. Paul Ebersole, OPSM
Business Category

Fire & Smoke Alarm Systems Home Automation Security Control Equipment & System Monitors Security Systems Consultants Emergency Response Systems - Personal

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.