BBB Business Review
This Business is not BBB accredited
Wayne's Fence & Decks of South Texas and Home Improvements
Phone: (210) 309-8782 View Additional Phone Numbers 509 Main St, Schertz, TX 78154
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Wayne's Fence & Decks of South Texas and Home Improvements include:
- Length of time business has been operating
- 7 complaints filed against business
- Failure to respond to 2 complaints filed against business
- 4 complaints filed against business that were not resolved
- 2 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||7|
Additional Complaint Information
Based on BBB files, this business has a pattern of disputes relating to project completion issues. Complainants state that they hired the business for fencing or remodeling projects and are required to put down large deposits upfront. Complainants further state the business failed to start or complete fencing or remodeling projects in accordance with the time frames stated in the contract. Complainants are seeking for projects to be finished or refunds given. Business did not respond to BBB's requests for them to address the pattern in disputes.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Wayne Coleman, Owner
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