BBB Accredited Business since
Phone: (210) 348-6127 Fax: (210) 785-9237 100 Crossroads Blvd. #103, Balcones Heights, TX 78201 View Additional Web Addresses
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This company offers self defense training, group fitness classes, and certified Krav Maga fitness instructors. Each franchise is independently owned and operated.
A BBB Accredited Business since
BBB has determined that Krav Maga Worldwide Regional Training Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Krav Maga Worldwide Regional Training Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||9|
Type of Entity
Business ManagementMr. Pete Hardy, Owner
Exercise & Physical Fitness Programs Martial Arts Self Defense
Alternate Business Names911 Self Defense, Inc. Krav Maga San Antonio Krav Maga Worldwide
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I signed a 2 year contract to participate in self-defense/fitness classes, I enjoyed the classes and loved every minute. The staff was wonderful and my Advisor ******** was so helpful with anything I needed, but about a month and a half into taking the classes I woke up on April 2nd and for no apparent reason could not see out of my left eye. I went to the optometrist that same day and he sent me to a retina specialist, then the retina specialist sent me to a neurologist who then sent me through days of long tests, an MRI to be diagnosed with Optic Neurosis which is most likely the beginning stages of Multiple Sclerosis. My neurologist told me a could no longer participate in the self defense classes because any blows to the head could cause further damage to my brain, and the fact I can not see out of my left eye. I contacted STW **** **** to find out what I had to do to cancel my mebership per my MD's request. I was told I had to send in a written note from an MD, not a Chiropractor or Family Physician, an MD. I had to send the letter with my member swipe ID card (if it was not returned I would get charged $10.00 on my bank account) in a $12.50 certified mail return receipt. I completed all of those things, waited for my mail receipt to arrive at my home and when I received it I called the APS services that handles the businesses financial account and cancellations for them to tell me, when they receive cancellations they send Pete the owner of both locations in San Antonio, an email to either accept or deny the cancellation and he DENIED my cancellation because my MEDICAL REASON was not "Sufficient Enough." I then called my bank and filed a claim for them to block them from automatically drafting from my bank account, called up to STW to ask **** why he did not think my Written Notice from my Neurologist was not Sufficient Enough, left him a message to Please call me back personally and did not hear anything back from him. Called again the next day and left another still have not heard back.
Desired Settlement: A written request signed by owner **** himself confirming my Membership is cancelled effective the date that is on the certified mail receipt, and a simple apology face to face from the owner *****
Business Response: We have cancelled Ms. ******** membership upon the submission of a letter from her MD stating she is permanently disabled on May 21, 2013. The member has been notified and is satisfied with this result.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|4/9/2012||Problems with Product/Service|
|1/2/2012||Problems with Product/Service|
|4/1/2011||Problems with Product/Service|