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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Krav Maga Worldwide Regional Training Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Krav Maga Worldwide Regional Training Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Pete Hardy, Owner
Exercise & Physical Fitness Programs Martial Arts Self Defense
Alternate Business Names911 Self Defense, Inc. Krav Maga San Antonio Krav Maga Worldwide
100 Crossroads Blvd. #103
Balcones Heights, TX 78201 (210) 348-6127 (210) 545-3900 Directions
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Additional Phone Numbers
- (210) 545-3900(Phone)
- (210) 785-8066 (Fax)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I signed 12 month contract with Krav Maga on 11-09-13. My contract is now up and I want to cancel the membership. I am in the U.S Navy and was not given even a 30 day notice before I had to move. I went in to their main gym to cancel my membership and they insisted that I email some other third party business, they even wouldn't let me talk to the manager so I could express my concern. I believe they require customers to email a third party simple because they don't want to deal with customer complaints, which is simply lazy. They didn't even give me a phone I could call so I could talk to a live person. Ever other gym I've been to allowed me to walk in and cancel in person immediately. I would have happily given them a 30 day notice if I could, but it's literally impossible due to my late posting of orders. They say they pride themselves with working with military service members and can understand their situations, yet they're inflexible in this unfortunate situation.
Desired Settlement: I simply don't want to be charged this month since my contract is up and cancel my membership.
Business Response: First of all we want to thank Mr. ******* for his service. We have many members as well as staff who have or are currently serve our country. Mr. ******* did sign a 12 month membership agreement on November 9, 2013. All membership agreements become a month to month membership until cancelled by the member following the proper cancelation procedures found on the membership contract as well as the membership understanding that is initialed by the member at the point of sale. Mr. ******* will need to send in his cancellation letter by following the procedures found on the back of the membership agreement. An email from our member service department was also sent on November 13, 2014 explaining the cancellation policies and procedures. By sending in his PCS orders with the cancellation letter there will not be a 30 day notice required. This is a special clause in our membership agreement for our military members who receive PCS orders. We do not consider this a complaint since it seems that Mr. ******* does not want to follow the procedure of sending in his cancellation notification as stated on both the membership agreement and membership understanding as well as signed and initialed by Mr. *******. Once the cancellation letter and PCS orders are received the membership will be immediately cancelled therefor we consider this matter to be closed. We will not divert from our policies and procedures that all members must follow and have for the past 12 years.
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Complaint: I joined Krav Maga on February 2013. I signed a contract agreeing to pay $53 every month as long as I continued to use their facilities and payments were automatically deducted from my account. I was told by the one who explained the contract to me that their were ways I could cancel and/or freeze my account, so I knew that just in case I did not enjoy Krav Maga or just in case something did happen to me, I would be able to stop going without any problems. I went only three or four times. I didn't like it very much. I tried to freeze my account or cancel the membership in April of 2013, but they told me I could not unless I was severely injured or moved to another city or state. I had a job, so it did not upset me too much that I was trapped going to and paying for a place that said it was meant for beginners but was a bit too fast-paced and chaotic for me. I got laid off from my job around September 2013. I was evicted. My phone and internet service was disconnected. I had to relocate as soon as possible and figure out a way to get another job. My account was suspended because of the large overdraft fees. Not only that, but a couple months later I found out that I was pregnant. It was not a great situation for me. I was living somewhere else, and so I had to use my friend's address for my mail. My friend, however, never notified me that I was getting mail from Krav Maga, but as soon as I found out that they were not only billing me every month but everytime my account was declined they would charge me a high fee of $25 or more. I contacted as soon as possible using email because I do not have access to a phone. I gave them a phone number, but they have chosen not to use the number, so I continue to speak with them through email. I explained to them my horrible situation and why I could not pay a cancellation fee. The refuse to stop charging my old account even after I spoke with them months ago. They want to put me on a payment plan and they want me to keep paying for the months that I have left on the contract as well, even though I am pregnant and I explained to them that I do not have a job. I tried to make a large payment of $200 to them to settle the agreement or maybe $300 or something more reasonable, but they are refusing to be more ethical. Krav Maga is an Israeli Self-Defense facility that I have been unable to go to because I am pregnant, looking for a job, and in a bad situation in life. I am not using their facilities or services. I am not continuing to go to their program. I have been trying to pay what I can to them in return for them to cancel the gym membership, but they refuse to be understanding. I easily paid off my internet bill and cable and other service because they had reasonable cancellation fees, but Krav Maga is being unethical and unfair about the entire situation. I contacted them on the 5 of May when the bill was only $390. I talked to them and let them know that I can pay $200. They took a long time to respond back to me and then told me that my account is still active and that now they want $640 from me. It is extremely unfair that they would keep the account active and continue to charge when I was more than willing to pay them a price. I cannot force them to contact me back if they choose not to respond for another month or so.
Desired Settlement: I am not an unreasonable person. I am a good person who has fallen on very hard times. I am willing to pay at most $300 because that is the price (fees included) of what I would owe before I became pregnant. In return for paying $300 in full, I want to no longer have a contract, to have them stop charging fees on an account they already know is gone, and I want nothing to do with Krav Maga ever again.
Ms. ******* entered into a 24 month contract on 1/10/13. The contract states the cancellation policy as well as the freeze policy. Ms. ******* signed and initialed that those policies were understood. In addition to
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Complaint: I went to the STW Krav Maga on a referral from a friend. I am not a big fan of gym's for the atmosphere by the assured me that this place was fun. I tried the first class and absolutely loved it and decided to join. The problem came on my next couple of visits over the next week or so. The initial visit that had the salesman checking in on me frequently, I'm now guessing to his actions were to signify to the trainer that there was a possible new member in the room. After the initial experience I found the trainers to be cold and rude when you asked a question and impatient if you didn't know what you were doing (and how could I they made all of these exercises up). So I decided not to go any longer. When I messaged the payment people to cancel my membership she just sent back a message saying I was locked in for two years (I obviously should have read the contract better) with no way out short of permanent disability or long distance move. I was lead to believe that this gym was a fun inviting place to work out, right up until they took my money.
Desired Settlement: I want out of this contract, I don't need a refund, I will pay the back dues for the last several months if they will release me from the agreement.
We do not feel that Mr. *****'s complaint is valid for the following reasons. The membership advisers, whom he referred to as salesman, take guests into class to help them get set up with the equipment needed as well as let the instructor know that there is a guest in class so they are aware that they have never taken any of our classes before. The programs that we offer are intense and the instructors do encourage full participation. With that said, all of our instructors are trained in assisting and correcting participants when needed and are happy to do so.
This is the first I have heard about comment cards, However, even with their existence it seems highly unlikely that the negative attitudes towards newer members would be adjusted by my filling one out. This gym offered a fun friendly atmosphere that wasn't actually provided once I became a member. I have not gone since and have no intention of continuing to pay for a service that was not provided as promised. If this cannot be resolved through the Better Business Bureau I will seek legal counsel as a means of keeping my credit intact. I fortunately work in an industry that has me speaking to many people moving into town and have been able to warn several couple off of this business already.
I am rejecting this response because:
We appreciate your response but this seems to be more about the ability to pay the monthly contract obligation and not about our service since all but one of the payments has been returned.
Problems with Product/Service
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Complaint: I wanted to cancel my membership and company requires cancellation in writing to be sent certified mail (with return receipt) with a 30 day notice. I do not understand why company makes it so difficult to cancel membership and if one has an outstanding balance, they will not cancel membership, thereby your account cannot be cancelled and monthly charges accrue indefinitely. This practice was not clearly explained upon initial membership and company only making cancellation difficult to avoid member cancellation.
Desired Settlement: cancel membership
STW Krav Maga's cancellation policy and procedures are clearly defined on the membership contract. The member signs and or initials that they understand the policy and procedure on several places on the contract. There is also a subheading on the back of the membership agreement explaining the cancellation process.
Problems with Product/Service
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Complaint: I signed a 2 year contract to participate in self-defense/fitness classes, I enjoyed the classes and loved every minute. The staff was wonderful and my Advisor ******** was so helpful with anything I needed, but about a month and a half into taking the classes I woke up on April 2nd and for no apparent reason could not see out of my left eye. I went to the optometrist that same day and he sent me to a retina specialist, then the retina specialist sent me to a neurologist who then sent me through days of long tests, an MRI to be diagnosed with Optic Neurosis which is most likely the beginning stages of Multiple Sclerosis. My neurologist told me a could no longer participate in the self defense classes because any blows to the head could cause further damage to my brain, and the fact I can not see out of my left eye. I contacted STW **** **** to find out what I had to do to cancel my mebership per my MD's request. I was told I had to send in a written note from an MD, not a Chiropractor or Family Physician, an MD. I had to send the letter with my member swipe ID card (if it was not returned I would get charged $10.00 on my bank account) in a $12.50 certified mail return receipt. I completed all of those things, waited for my mail receipt to arrive at my home and when I received it I called the APS services that handles the businesses financial account and cancellations for them to tell me, when they receive cancellations they send Pete the owner of both locations in San Antonio, an email to either accept or deny the cancellation and he DENIED my cancellation because my MEDICAL REASON was not "Sufficient Enough." I then called my bank and filed a claim for them to block them from automatically drafting from my bank account, called up to STW to ask **** why he did not think my Written Notice from my Neurologist was not Sufficient Enough, left him a message to Please call me back personally and did not hear anything back from him. Called again the next day and left another still have not heard back.
Desired Settlement: A written request signed by owner **** himself confirming my Membership is cancelled effective the date that is on the certified mail receipt, and a simple apology face to face from the owner *****
Business Response: We have cancelled Ms. ******** membership upon the submission of a letter from her MD stating she is permanently disabled on May 21, 2013. The member has been notified and is satisfied with this result.
|4/9/2012||Problems with Product/Service|
|1/2/2012||Problems with Product/Service|